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  Webinar Adjust Your I&O Tech Budgets In The Pandemic Recession

  July 22, 2020 | Glenn O'Donnell, Lauren Nelson

  Infrastructure and operations (I&O) professionals are tasked with reducing spend to help their firms weather the pandemic recession. In this webinar, we help I&O professionals understand...

• Report Research Overview: Infrastructure Technology For 2020

  Landscape: The Infrastructure Transformation Playbook

  February 14, 2020 | Glenn O'Donnell, Lauren Nelson

  Technology infrastructure at the heart of your business is changing dramatically. The new cornucopia of technology options poses an intensified challenge for infrastructure and operations (I&O)...

• Report The Roadmap For Delivering Customer-Obsessed IT Transformation

  The Strategy Report In The IT Transformation Playbook

  November 18, 2019 | Laura Koetzle, Sharyn Leaver, Glenn O'Donnell

  To deliver on the promise of customer obsession, firms must pursue technology-driven innovation. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific...

• Report Make Transformation Real With Technology-Driven Innovation

  Four Competencies Will Lead The Way

  September 19, 2019 | Sharyn Leaver, Christopher Mines, Glenn O'Donnell

  We spend so much money on transformation, but it's not delivering the results we expect. Forrester research shows Customer Experience Index™ (CX Index) scores stagnating, productivity languishing,...