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The Contact Centers For Customer Service Playbook For 2021
Transform The Contact Center For Customer Service Excellence
Customer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously....
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Charts & Figures Engage The Entire CX Ecosystem In Developing A Contact Center Strategy
Design Your Contact Center To Be Customer-Centric
September 25, 2019 | Art Schoeller -
Charts & Figures Key Views Of The Overall Contact Center Architecture
Design Your Contact Center To Be Customer-Centric
September 25, 2019 | Art Schoeller -
Charts & Figures Customer Channel View
Design Your Contact Center To Be Customer-Centric
September 25, 2019 | Art Schoeller -
Charts & Figures Contact Queuing-And-Routing View
Design Your Contact Center To Be Customer-Centric
September 25, 2019 | Art Schoeller -
Charts & Figures The Agent Workspace
Design Your Contact Center To Be Customer-Centric
September 25, 2019 | Art Schoeller -
Charts & Figures Contact Center Management View
Design Your Contact Center To Be Customer-Centric
September 25, 2019 | Art Schoeller