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• Report The State Of Digital Insurance, 2021

  Landscape: The Digital Insurance Strategy Playbook

  February 9, 2021 | Oliwia Berdak, Jeffery Williams

  The 2020 coronavirus pandemic has turbocharged and changed the drivers of digital transformation in insurance. This report explores how digital technologies are changing the industry's customers,...

• Report Embrace Rapid Change In Insurance Technology

  Executive Overview: The Digital Insurance Strategy Playbook

  February 3, 2021 | David Hoffman

  Digital technologies are transforming the entire value chain of insurance; creating new distribution opportunities; altering how insurers can assess, price, and manage risks; and creating new...

• Report Building The Business Case For Omnichannel Commerce

  Business Case: The Omnichannel Commerce Playbook

  December 7, 2020 | Brendan Witcher

  Digital business professionals must build effective omnichannel business cases to minimize the risk of launching initiatives that: 1) lack critical internal support; 2) fail to meet customers'...

• Report Forrester Predictions 2021: Accelerating Out Of The Crisis

  October 28, 2020 | Sharyn Leaver

  2020 shattered the status quo. In 2021, advanced organizations will adapt and use the upheaval to forge a competitive edge. Discover your organization's path to success. Read Forrester's 2021...

• Report Now Tech: P&C Claims Management Systems, Q3 2020

  Forrester's Overview Of 20 P&C Claims Management System Providers

  July 31, 2020 | Ellen Carney

  As a property and casualty (P&C) insurer, you use a claims management system to improve the claimant experience, boost efficiency through automation, and orchestrate recovery activities across the...

• Report Forrester Infographic: The State Of Digital Transformation In Insurance, 2020

  February 27, 2020 | Oliwia Berdak, Luis Deya

  Insurance firms have become more pragmatic in their digital transformation efforts. Customer experience continues to be the top driver, but cost reduction has risen in importance since 2017. The...

• Report Now Tech: Insurance Agency Platforms, Q1 2020

  Forrester's Overview Of 28 Insurance Agency Platform Providers

  February 13, 2020 | Jeffery Williams

  You can use insurance agency platforms to deliver omnichannel customer experience (CX), improve your agency network's operating efficiency, and boost revenue and market share. But to realize these...

• Report Build A Business Case For Digital Insurance Transformation

  Business Case: The Digital Insurance Strategy Playbook

  January 21, 2020 | Zhi-Ying Barry

  Globally, insurers have invested billions of dollars in digital transformation. With greater economic and regulatory uncertainty going into 2020, digital insurance executives will need to not only...

• Report The Promises And Perils Of Low Code In Insurance Business Processes

  Leverage Low-Code Capabilities By Wedding Business Experts And Developer Forces

  January 16, 2020 | Ellen Carney

  The hottest job in tech? Software developers, where the supply-demand imbalance is getting more acute, especially in insurance. Insurance technologists are hoping to turn business users into...

• Report Case Study: China Pacific Insurance Transforms Claims Management With Computer Vision

  CPIC Partnered With Baidu To Transform A Core Business Process With AI

  January 15, 2020 | Guannan Lu

  Business and technology leaders understand that powerful AI technologies like computer vision can dramatically improve both customer experiences (CX) and operational performance. China Pacific...

• Report The Digital Upheaval Of Life Insurance In Singapore And Hong Kong

  How To Win Over Empowered Consumers

  January 14, 2020 | Tom Mouhsian, Meng Liu

  Even in Singapore and Hong Kong, two of the most sophisticated life insurance markets in Asia Pacific, digitally empowered customers with heightened digital expectations are likely to switch...

• Report Case Study: HDFC Life Insures Its Future With Technology-Led Innovation

  The Insurance Company's Digital Transformation Paid Rich Dividends

  December 9, 2019 | Amit Bhatia

  Indian insurer HDFC Life transformed itself from a traditional insurance firm into a digitally powered leader in the insurance space. Over a five-year period, HDFC Life won more customers by...

• Report The Top Emerging Technology Investments In Insurance In 2020

  December 2, 2019 | Ellen Carney

  Forrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy...

• Report The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  November 21, 2019 | Ellen Carney

  In our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re,...

• Report The Future Of Work In Insurance

  Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills

  November 1, 2019 | Ellen Carney, J. P. Gownder, August du Pont

  Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right...

• Report The Forrester Tech Tide™: Digital Claims Management, Q4 2019

  Sixteen Technologies Underpin Claims Management

  October 11, 2019 | Oliwia Berdak

  Claims management is critical to insurers' ability to protect customers in times of duress while protecting firms' financials. To accelerate performance in claims management, carriers are...

• Report US Insurance Customers Love Their Agencies

  Insurance Agencies Drive Loyalty And Retention

  October 1, 2019 | Jeffery Williams

  Rapidly advancing digital technologies are changing how customers buy insurance and engage with their carriers and insurance agencies. But does this spell the death of the insurance agency? We've...

• Report The Future Of Insurance

  Vision: The Digital Insurance Strategy Playbook

  July 18, 2019 | Jeffery Williams

  The rapid advancement of digital technology is ushering in new ways to sell, buy, administer, and service insurance. New entrants, with their nimble, digital-first operating models, are challenging...

• Report Now Tech: Life Insurance Policy Administration Systems, Q2 2019

  Forrester's Overview Of 25 Life Insurance Policy Administration System Providers

  June 26, 2019 | Ellen Carney

  You can use life insurance policy administration systems (PAS) to foster customer loyalty, grow revenue, and improve your operational efficiency. But to realize these benefits, you'll first have to...

• Report Assess Your Digital Insurance Capabilities

  Assessment: The Digital Insurance Strategy Playbook

  June 17, 2019 | Jeffery Williams

  Evolving customer preferences and nontraditional competitive pressures ranging from retail giants like Amazon and insurtech innovators like Lemonade are disrupting the insurance industry. In...

• Report The Top Insurance Tech Trends To Watch In 2019

  Six Trends Define How Insurers Should Invest To Address Business And Tech Challenges

  May 7, 2019 | Ellen Carney

  Insurers are aiming to transform their organizations with digital technologies. Forces such as emerging technology, changing customer behavior, and new risks are influencing insurance technology...