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The Retail E-Commerce Playbook For 2021
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...
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Report The Future Of The Digital Store
Vision: The Digital Store Playbook
March 19, 2020 | Fiona SwerdlowToday's empowered customers use multiple digital devices to engage with brands and retailers on their own terms while shopping in-store. At the same time, new technologies are transforming retail...
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Report The US Multichannel Retailers Customer Experience Index, 2019
How US Multichannel Retail Brands Earn Loyalty With The Quality Of Their Experience
How well do leading multichannel retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 42 multichannel retail brands that were...
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Report The US Digital Retailers Customer Experience Index, 2019
How US Digital Retail Brands Earn Loyalty With The Quality Of Their Experience
How well do leading digital retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 11 digital retail brands that were analyzed...
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