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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: Journey Orchestration Platforms, Q2 2020
The 11 Providers That Matter Most And How They Stack Up
June 15, 2020 | Joana de QuintanilhaIn our 28-criterion evaluation of journey orchestration providers, we identified the 11 most significant ones — Alterian, BryterCX, Coveo, Engage Hub, inQuba, Kitewheel, NICE, Pointillist, Roojoom,...
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Report The Forrester Wave™: Journey Mapping Platforms, Q2 2020
The Eight Providers That Matter Most And How They Stack Up
June 15, 2020 | Joana de QuintanilhaIn our 26-criterion evaluation of journey mapping providers, we identified the eight most significant ones — CustomersFirst Now, cx/omni, Decooda International, More than Metrics, MURAL, Strativity...
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Report The Forrester Wave™: Global Omnichannel Customer Service Outsourcers, Q1 2020
The 10 Providers That Matter Most And How They Stack Up
March 11, 2020 | Ian JacobsIn our 29-criterion evaluation of global omnichannel customer service outsourcing providers, we identified the 10 most significant ones — Alorica, Atento, Concentrix, Conduent, Sitel, Sutherland,...
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