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The Contact Centers For Customer Service Playbook For 2021
Transform The Contact Center For Customer Service Excellence
Customer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously....
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Report Gauge Your Customer Service Maturity
Assessment: The Contact Centers For Customer Service Playbook
An explosion of channels, new technologies like AI, and increasingly demanding consumers challenge organizations to reshape their service approach in the age of the customer. Customer service...