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• Report Assess Your Digital Experience Delivery Maturity

  Assessment: The Digital Experience Delivery Playbook

  December 31, 2020 | Nick Barber, Joe Cicman

  Application development and delivery (AD&D) professionals should assess their maturity in delivering customer-obsessed digital experience (DX) initiatives. But how? Forrester's self-assessment...

• Report The Digital Asset Management Cookbook

  Assemble The Ingredients To Choose And Scale An Enterprise DAM

  June 26, 2020 | Nick Barber

  As brands grapple with an explosion of content to feed their digital channels, they increasingly turn to digital asset management (DAM) systems to manage their rich media. Once the domain primarily...

• Report New Tech: AI Services For Rich Media, Q3 2019

  Forrester's Landscape Overview Of 32 Providers

  September 3, 2019 | Nick Barber

  As companies look to create more personalized customer experiences, they're finding out that their rich media content isn't architected for it. It's missing essential metadata and, in cases relying...

• Report Now Tech: Enterprise Video Platforms For Internal Training And Employee Communications, Q2 2019

  Forrester's Overview Of 28 Providers Of Enterprise Video Platforms For Internal Training And Employee Communications

  June 7, 2019 | Nick Barber, Samuel Stern

  You can use enterprise video platforms (EVPs) to enable on-demand employee training, create more engaging internal communications, and boost sharing of employee-generated content. But to realize...

• Report Financial Services Firms Should Weave Online Video Into Every Customer Journey

  On-Demand Online Video Helps Digital Business Teams Engage, Win, And Serve Customers Efficiently

  April 4, 2019 | Nick Barber

  Global video will make up a huge portion of online traffic in just a few years, but most financial services firms are missing an opportunity to engage customers and prospects with the format. In...