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  • Report Case Study: Starbucks Accelerates Growth With Alibaba's New Retail

    How The Coffee Giant Drives Business Growth By Plugging Into The Largest Online-To-Offline Ecosystem In China
    March 23, 2020 | Xiaofeng Wang, Danny Mu

    Despite its dominance in the coffee retail segment, Starbucks struggled to serve empowered Chinese consumers efficiently and keep pace with fast-emerging local competition. The coffee chain has...

  • Report The Forrester Wave™: Public Cloud Development Platforms, North America, Q1 2020

    The Nine Providers That Matter Most And How They Stack Up
    March 16, 2020 | John Rymer, Dave Bartoletti

    In our 29-criterion evaluation of public cloud development platforms, we identified and assessed the nine most significant ones — Alibaba, Amazon Web Services (AWS), Google, IBM, Microsoft, Oracle,...

  • Report The Forrester Wave™: Public Cloud Development And Infrastructure Platforms, North America, Q1 2020

    The Six Providers That Matter Most And How They Stack Up
    March 16, 2020 | Dave Bartoletti, John Rymer

    In our 35-criterion evaluation of public cloud development and infrastructure platform providers, we identified and assessed the six most significant ones — Alibaba, Amazon Web Services (AWS),...

  • Report The CIO's Guide To 5G In The Retail Sector

    5G Has Huge Disruptive Potential For Retailers, But Key Obstacles Remain
    November 13, 2019 | Dan Bieler

    The retail sector is going through a dramatic transformation. Rather than just selling products, leading retailers are expected to deliver services and experiences. Interactive and ongoing customer...

  • Report New Tech: Enterprise Computer Vision Software In China, Q3 2019

    Forrester's Landscape Overview Of 33 Providers Of Enterprise Computer Vision Software For Artificial Intelligence In China
    September 12, 2019 | Charlie Dai

    Computer vision (CV) is key to digital business, and the development of AI has become a national strategy in China. Computer vision is one of the hottest AI technology domains in the Chinese...

  • Report New Tech: AI-Fueled Speech Analytics Solutions In China, Q1 2019

    Forrester's Landscape Overview Of 23 Providers In China
    February 4, 2019 | Danny Mu

    The rising tide of AI and machine learning is creating new use cases for speech analytics solutions across sales, service, and marketing functions. This report presents a review of 23 vendors in...