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Charts & Figures Information-Based Intents Are Still The Norm For Most Chatbots Today
How To Scale Your Chatbot
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Charts & Figures The State Of Voice Assistants, 2019
Forrester Infographic: The State Of Voice Assistants, 2019
August 28, 2019 | Julie Ask -
Charts & Figures Most Consumers Don't Use Conversational Interfaces — But Those Who Do Report High Satisfaction
Consumers Want Convenience, Not Conversations
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Charts & Figures Kohl's Structures Discovery, Shopping, And Customer Care Options Through A Decision Tree
Consumers Want Convenience, Not Conversations
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Charts & Figures AT&T Embeds Customer Service In Its App (Owned) And On Facebook Messenger (Borrowed)
Consumers Want Convenience, Not Conversations
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Charts & Figures Enterprise Adoption Of Chatbots Pales In Comparison With Other Technologies
Consumers Want Convenience, Not Conversations
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Charts & Figures Automated Complex Scenarios: Kayak Allows Substantial Access To Its Suite Of Web-Based Services
Consumers Want Convenience, Not Conversations
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Charts & Figures Financial Institutions Are Pushing The Envelope On Conversational Interfaces
Consumers Want Convenience, Not Conversations
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Charts & Figures Enterprises Prefer To Place Chatbots On Owned Properties Rather Than Third-Party Ones
Consumers Want Convenience, Not Conversations
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Charts & Figures Hotels.com Offers A Complex Path To Purchase That Could Involve A Lengthy Back And Forth
Consumers Want Convenience, Not Conversations
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Charts & Figures Insurance Providers Use Third-Party Platforms For Upper-Funnel Consumer Engagement
Consumers Want Convenience, Not Conversations
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Charts & Figures Today's Chatbot Convenience Sweet Spot Still Lies In Fielding Relatively Simple Requests
Consumers Want Convenience, Not Conversations
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Charts & Figures Most Brands Using "Chatbots" Use Human-To-Human Conversations Rather Than True Chatbots
Consumers Want Convenience, Not Conversations
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Charts & Figures Hotel Chatbot Decision Trees Guide Consumers
Consumers Want Convenience, Not Conversations
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Charts & Figures Haven Life Developed A Conversational Interface To Provide Life Insurance Quotes
Consumers Want Convenience, Not Conversations
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Charts & Figures Jack In The Box's 2018 Marketing Campaign Chatbot Lets Consumers Carry Out A Variety Of Activities
Consumers Want Convenience, Not Conversations
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Charts & Figures Humans Outnumber Bots On Facebook Messenger
Consumers Want Convenience, Not Conversations
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Charts & Figures Delta Air Lines Uses Facebook Messenger To Extend Customer Agent Reach
Consumers Want Convenience, Not Conversations
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Charts & Figures Chatbots Primarily Offer Customer Service, While Use For Marketing And Commerce Lags
Consumers Want Convenience, Not Conversations
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Charts & Figures Commerce Capabilities Within Chatbots Are Evolving
Consumers Want Convenience, Not Conversations
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Charts & Figures Hype Retail Technology
The Top Retail Technology Investments In 2019
July 9, 2019 | Brendan Witcher -
Charts & Figures Hot Retail Technology
The Top Retail Technology Investments In 2019
July 9, 2019 | Brendan Witcher -
Charts & Figures Retail Technology Overview
The Top Retail Technology Investments In 2019
July 9, 2019 | Brendan Witcher -
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