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Charts & Figures
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Charts & Figures Four Basic Forces In Evolution Prepared Consumers For The Shift
The European Consumer Tech Stack
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Charts & Figures Emotions About Technology Still Run Strong
The European Consumer Tech Stack
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Charts & Figures Consumers Are Ready To Shift How They Converse And Connect
The European Consumer Tech Stack
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Charts & Figures People Coordinate More Tasks On More Tools More Often
The European Consumer Tech Stack
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Charts & Figures Consumers Master Tools Like Smartphones And Wearables
The European Consumer Tech Stack
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Charts & Figures Italians Use A Wide Range Of Banking Touchpoints Each Month
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Banco BPM Uses Tablet Screens To Enable Digital Signatures
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures CheBanca Empowers Customers With Digital Technologies In Branches
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Many Italians Use Multiple Touchpoints Each Month
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Widiba Helps Customers Make Sense Of Their Finances With Engaging Money Management Graphics
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Intesa Sanpaolo's Mobile App Helps Customers Pay Bills Using Their Phone's Camera
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures FinecoBank Mobile Banking Customers Can Use Automated Budgeting In The Mobile App
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures UniCredit's Mobile App Lets Customers Find Nearby ATMs And Withdraw Money Without A Card
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Banca Mediolanum Conveys Complex Information With Graphics
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Younger Customers Are More Likely To Use Digital Banking, Particularly Mobile Banking
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Widiba Lets Customers Choose Their Own Personal Advisor On Its Website
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Digital Banking Customers Are Often Well-Educated And High-Income
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures UniCredit Offers Chat On Its Website To Help Customers Research Products
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures UBI Banca Promotes Mobile Banking On Its Website
How Italian Banking Customers Use Different Channels, 2017
November 9, 2017 | Aurelie L'Hostis -
Charts & Figures Global Cultural Survey Bias For Banks
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures Global Cultural Survey Bias For Digital-Only Retailers
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures Global Cultural Survey Bias For Traditional Retailers
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Industry Scores In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey
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