Search Results

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  Charts & Figures Six Government CX Leaders Who Guide Their Organizations To Greater Customer-Centricity

  Six Government CCOs Worldwide Share Best Practices

  February 3, 2021 | Angelina Gennis

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  Charts & Figures CX Teams Report Less Frequently To Marketing Than In Previous Years

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures The Majority Of CX Teams Continue To Consist of 10 Employees Or Fewer

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures CX Teams Operate With A Range Of Budgets

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures Teams Vary In Reasons To Build A Business Case For CX

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures CX Teams Hope To Add Skills In Data Science And CX Measurement

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures Lack Of Cooperation And Customer-Centric Culture Are Continued Pain Points Of CX Teams

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures CX Strategy And Measurement Programs Are Frequently Cited As CX Team Responsibilities

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures Increased Customer Retention Is The Most-Cited Business Benefit Of Investing In CX

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures Andrew Reise Provides Advice On Effective Conversations With Executives

  Build Executive Buy-In For Your CX Transformation

  January 9, 2020 | Angelina Gennis

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  Charts & Figures First Command's CX Roadmap Helps Keep Executives Aligned To The Transformation

  Build Executive Buy-In For Your CX Transformation

  January 9, 2020 | Angelina Gennis

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  Charts & Figures The Adobe Design Team Awards Design Champions With Capes And Kudos

  Customize Your CX Champions Program

  November 26, 2019 | Angelina Gennis

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  Charts & Figures Characteristics Vary Widely For Champions Programs

  Customize Your CX Champions Program

  November 26, 2019 | Angelina Gennis

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  Charts & Figures HP And Daggerwing Group Constructed A Prioritization Process For CX Initiatives

  Case Study: The CX Transformation That Revitalized HP's Printer Business

  July 12, 2019 | Angelina Gennis

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  Charts & Figures HP Mapped The Printer Customer Journey And Identified Experience Gaps

  Case Study: The CX Transformation That Revitalized HP's Printer Business

  July 12, 2019 | Angelina Gennis

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  Charts & Figures Background On HP

  Case Study: The CX Transformation That Revitalized HP's Printer Business

  July 12, 2019 | Angelina Gennis

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  Charts & Figures HP's ACE Task Force Led Training In The CX Initiative Prioritization Process

  Case Study: The CX Transformation That Revitalized HP's Printer Business

  July 12, 2019 | Angelina Gennis

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  Charts & Figures HP And Daggerwing Group Followed Core Transformation Principles To Integrate CX Into The Business

  Case Study: The CX Transformation That Revitalized HP's Printer Business

  July 12, 2019 | Angelina Gennis

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  Charts & Figures Breakdown Of CX Executives In B2B And B2C Industries

  The Number Of CX Executives Grew More Than 1,000% Over Five Years

  May 10, 2019 | Angelina Gennis

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  Charts & Figures Qualtrics Led A Collaborative Session To Tell The Right Story Of A Call Center Representative

  Create Employee Personas To Power EX Strategy

  May 9, 2019 | Angelina Gennis

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  Charts & Figures Mode-Based Personas Address Opportunities For Workflow Optimization

  Create Employee Personas To Power EX Strategy

  May 9, 2019 | Angelina Gennis