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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report How B2B2C Companies Can Invest In Their Partners And Boost Everyone's Bottom Lines
Enable Your Partners To Maximize Efficiency And Increase Revenue
B2B2C companies face a difficult challenge: How can they provide reliable, consistently excellent, and on-brand experiences to their end customers when they don't own all of the customer...
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Report Forrester's Top Customer Experience Research Findings Of 2019
Forrester's customer experience (CX) research team published more than 100 reports in 2019. In this review, we pull our most important CX findings — across a range of topics — out of those reports...