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• Forum Summit Asia Pacific

  The must-attend event for B2B & B2C marketing and CX leaders

  September 1, 2020 | Live Virtual Experience | Frederic Giron

  The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...

• Forum CX Sydney

  The Time Is Now: Lead With Experience

  April 30, 2020 | Virtual Event | Michael Barnes

  CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

• Report How To Transition Your Voice-Of-The-Customer Vendor

  Take Control Of Your VoC Program To Drive Change And Action

  June 20, 2019 | Faith Adams

  CX pros often feel trapped by their voice-of-the-customer (VoC) vendor — even when the vendor falls short on meeting basic expectations. That's because the complexity associated with switching...

• Report The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019

  The Five Providers That Matter Most And How They Stack Up

  May 20, 2019 | Faith Adams

  In our 26-criterion evaluation of digital voice-of-the-customer (VoC) specialists, we identified the five most significant ones — ForeSee (a Verint company), iperceptions, OpinionLab (a Verint...

• Report The Digital Voice Experience Knowledge Gap

  A Digital Voice Experience Series Report

  March 27, 2019 | Jennifer Wise

  Digital voice experiences are proliferating — but also disappointing customers. That's because it's no easy task to create a voice-based experience — people already have strong expectations for how...