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• Report Banks: You're Building Too Many Apps

  Separate, Standalone Apps Should Be Rare And Built For Unique Customer Segments Or Needs

  February 27, 2019 | Zhi-Ying Barry, Peter Wannemacher

  Many banks have developed multiple customer-facing mobile apps to address specific use cases, offer a particular function, or roll out new services, but some banks are still building too many apps,...

• Report The Forrester Banking Wave™: Global Mobile Apps Summary, 2018

  Mobile Banking Leaders Keep Raising The Bar On Functionality And User Experience

  September 27, 2018 | Benjamin Ensor, Arnav Gupta, Aurelie L'Hostis

  Mobile apps have become the touchpoint of choice for millions of people to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...

• Report 2017 US Mobile Banking Benchmark

  Direct Bank USAA Earns The Highest Overall Score By Providing A Wide Range Of Valuable Mobile Banking Features For Customers

  May 4, 2017 | Peter Wannemacher

  Digital banking strategy leaders need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and enable them to...