Search Results

• Report The Forrester Retail Quarterly Earnings Review, Q4 2019

  Highlights From 25 Retail Q4 2019 Earnings Call Transcripts

  May 7, 2020 | Fiona Swerdlow, Madeline Cyr

  As today's empowered consumers demand more than ever before of the retail experience, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint...

• 

  Webinar Retail This Week, Part 2

  May 1, 2020 | Sucharita Kodali

  Join Forrester principal analyst Sucharita Kodali in her second installment of the "Retail This Week" webinar series, where she recaps key developments and new insights in COVID-19-related retail...

• Report Research Overview: Strategies For Digital Success At Quick-Service Restaurants

  April 24, 2020 | Scott Compton

  Marketing, operations, innovation in the digital store, and data and insights are core to any retail establishment. To help eBusiness and channel strategy professionals develop their digital retail...

• 

  Webinar Retail This Week, Part 1

  April 24, 2020 | Sucharita Kodali

  This is the first of a multi-part series on the state of the retail industry and the relevant impact of COVID-19. The presentations will be US focused.Key takeaways:This week, please join Forrester...

• 

  Webinar What's Hot And What's Not In Retail Tech For 2020

  April 21, 2020 | Brendan Witcher, Nicole Murgia

  In the highly competitive world of commerce, retailers and brands must invest in tech initiatives that will differentiate them, drive revenue growth, and keep their customers satisfied. In this...

• Report Research Overview: Forrester's Strategies For Digital Success In The Convenience Store Sector

  March 30, 2020 | Sucharita Kodali, Madeline Cyr

  Convenience retailers previously faced minimal digital disruption. However, as new competitors emerge, they must consider new marketing, operations, digital store innovation, and data and insights....

• Report Retailers Are Starting To Reap The Rewards Of Omnichannel Commerce

  Landscape: The Omnichannel Commerce Playbook

  March 26, 2020 | Michelle Beeson

  Because customer expectations are so high, digital business professionals are investing heavily in customer-facing and back-end technology to deliver great experiences. This report analyzes...

• Report Process Makes Perfect: Exceed Customer Expectations With Omnichannel Excellence

  Processes: The Omnichannel Commerce Playbook

  March 13, 2020 | Brendan Witcher

  Although having a functioning omnichannel fulfillment program is now a basic necessity, many retailers still fail to meet customer expectations. They also struggle to fully understand program...

• Report The Forrester Wave™: Retail Planning, Q1 2020

  The 12 Providers That Matter Most And How They Stack Up

  March 12, 2020 | George Lawrie

  In our 20-criterion evaluation of retail planning providers, we identified the 12 most significant ones — Aptos, Blue Yonder, Cognizant, Infor, Logility, Manthan, Mi9 Retail, Oracle, RELEX...

• Report Research Overview: Five Must-Have Tech Solutions For Brand Manufacturers

  A Guide To Five Tech Solutions That Brand Manufacturers Need Across Direct And Wholesale Commerce

  March 12, 2020 | Michelle Beeson

  Many branded manufacturers are revamping their digital commerce strategies to manage growing direct-to-consumer (DTC) commerce alongside wholesale businesses. This effort involves evaluating new...

• 

  Webinar Predictions 2020: Retail

  February 10, 2020 | Fiona Swerdlow, George Lawrie, Arielle Trzcinski

  2020 will be a(nother) year of upheaval in global society and its institutions. Elections, trade barriers, climate change, and more have both consumers and businesses on edge. To evolve and grow,...

• Report The Forrester Retail Quarterly Earnings Review, Q3 2019

  Highlights From 21 Retail Q3 2019 Earnings Call Transcripts

  January 17, 2020 | Fiona Swerdlow, Madeline Cyr

  As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint...

• Report Research Overview: Digital Supply Chain

  A Guide To Digitally Transforming Your Supply Chain

  January 13, 2020 | George Lawrie, Luis Deya

  This report is a brief overview of our supply chain series and contains links to the Forrester reports in it. It guides digital business professionals on how to overcome the modern challenges and...

• Report The Top Strategies For Replatforming Your Commerce Solution

  Knowing Your Digital Maturity — And Tracking Customer Expectations — Is Critical To Staging A Successful Launch

  December 17, 2019 | Joe Cicman

  As customer expectations continue to rise and a new generation of digital buyers enters the market, delivering compelling digital experiences requires new levels of agility. And the stakes are...

• Report Redefining The Three Commerce Technology Models For Today's Business Requirements

  November 22, 2019 | Emily Pfeiffer, George Lawrie, Joe Cicman

  The original on-premises, limited, legacy commerce suites and platforms are being reborn, creating open architecture to allow commerce businesses to implement only and exactly what they need to...

• Report Digital Store Capabilities Benchmark In Singapore

  November 18, 2019 | Xiaofeng Wang, Tom Mouhsian

  Forrester's 2019 Digital Store Capabilities Assessment benchmarked six retailers in Singapore. Digital business executives at retailers can use this report to understand how their digital store...

• Report Predictions 2020: Retail

  To Grow, Retailers And Brands Must Navigate The Rough Social And Economic Waters Ahead

  November 5, 2019 | Fiona Swerdlow, Sucharita Kodali, George Lawrie

  Digital business retail pros, get ready for yet another tumultuous year in 2020. Social responsibility, continued expansion into new services, and data mastery are just some of the areas that we...

• Report The Forrester Retail Quarterly Earnings Review, Q2 2019

  Highlights From 22 Retail Q2 2019 Earnings Call Transcripts

  October 18, 2019 | Fiona Swerdlow

  As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint...

• Report The Forrester Retail Quarterly Earnings Review, Q1 2019

  Highlights From 20 Retail Q1 2019 Earnings Call Transcripts

  July 12, 2019 | Fiona Swerdlow, Claudia Tajima

  As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint...

• Report The Top Retail Technology Investments In 2019

  Retailers Must Distinguish Hot From Hype In Tech Investments

  July 9, 2019 | Brendan Witcher

  We interviewed more than 40 industry professionals to understand the areas of retail initiatives they are investing in this year. This report gives digital business professionals insights into...

• Report The Forrester Retail Quarterly Earnings Review, Q4 2018

  Highlights From 23 Retail Q4 2018 Earnings Call Transcripts

  May 15, 2019 | Fiona Swerdlow, Claudia Tajima

  As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint...

• Report The Forrester Retail Quarterly Earnings Review, Q3 2018

  Highlights From 19 Retail Q3 2018 Earnings Call Transcripts

  April 30, 2019 | Fiona Swerdlow, Claudia Tajima

  As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint...