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Differentiate with digital | eBusiness & Channel Strategy | North America | Planning & Fulfillment is in my interests.
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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Digital Businesses: Hold Vendors To A Higher Standard And Demand The Support You Deserve
Some Retailers And Brands Suffer From Vendors' Outdated Practices — And Don't Even Realize It
April 12, 2021 | Emily PfeifferDigital business leaders must readjust their expectations and push commerce tech vendors to modernize and move forward as quickly as end consumers demand. But some businesses are so used to how...
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Report Retailers Are Starting To Reap The Rewards Of Omnichannel Commerce
Landscape: The Omnichannel Commerce Playbook
March 26, 2020 | Michelle BeesonBecause customer expectations are so high, digital business professionals are investing heavily in customer-facing and back-end technology to deliver great experiences. This report analyzes...
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Report Process Makes Perfect: Exceed Customer Expectations With Omnichannel Excellence
Processes: The Omnichannel Commerce Playbook
March 13, 2020 | Brendan WitcherAlthough having a functioning omnichannel fulfillment program is now a basic necessity, many retailers still fail to meet customer expectations. They also struggle to fully understand program...
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