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  • Report The RPA Market Will Reach $2.9 Billion By 2021

    While Large, It's Only A Subset Of The $48.5 Billion Broader AI Cubicle Spend
    February 13, 2017 | Craig Le Clair

    The robotic process automation (RPA) market is heated — but to be sustained, RPA must offer more than plugging gaps in legacy systems. We can forecast spending on RPA solutions based on the...

  • Report Chinese Firms Must Embrace DevOps To Accelerate Digital Transformation

    Start The Journey By Digitizing Application Life-Cycle Management
    March 30, 2015 | Charlie Dai

    Consumers are undergoing a mobile mind shift; Internet companies are disrupting traditional Chinese companies in almost every industry; macroeconomic growth is slowing; and competition is...

  • Report Six Trends Reshape The Content Capture Market

    Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden
    September 5, 2014 | Craig Le Clair

    Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize...

  • Report EA's Value To Customer-Experience-Driven Transformation

    October 9, 2013 | Derek Miers

    Firms can no longer rely on operational excellence or product innovation alone for their success. Sooner or later, cost reduction efforts run out of steam and the organization is forced to...

  • Report Focus On The Transformational Impact Of Business Architecture

    September 7, 2012 | Derek Miers

    This report outlines the business impact of Forrester's solution for enterprise architecture (EA) executives working on business architecture. This report is designed to help you align the...

  • Report Link Capabilities, Processes, And Value Streams For More Business Impact

    September 13, 2011 | Clay Richardson, Jeff Scott

    Value streams and capability maps are both business architecture tools that can create a platform for strategic discussion and executive decision-making. Architects, business analysts, and process...

  • Report The ROI Of BPM Suites

    A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits
    August 22, 2011 | Clay Richardson

    Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

  • Report Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience
    May 24, 2011 | Craig Le Clair

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims...

  • Report Economic Forces Drive Lean BPM Trends And Adoption

    September 18, 2009 | Clay Richardson

    Data chart with key findings from the April 2009 Global Lean BPM Online Survey. Results include data on BPM initiative ownership, budgets, tools, and SaaS.

  • Report Market Update: Human And Social Services Enterprise Software

    The Large Enterprise Market Is Down To Cúram Software, Oracle, And SAP
    August 26, 2009 | Gene Leganza

    Forrester last reviewed enterprise software offerings in human and social services in 2006 — what's changed? The shift to installing commercial-off-the-shelf (COTS) software rather than engaging in...

  • Report Case Study: Using SOA And BPM To Support Enterprise Agility

    How A Florida College Used An Integrated Approach To Reach Its Goals
    August 14, 2009 | Ken Vollmer

    Case studies are often the best way to illustrate technology's dramatic impact on enterprises. This case study provides an excellent example of how a joint implementation of a service-oriented...

  • Report SOA Is Far From Dead — But It Should Be Buried

    Doing SOA Right Opens The Door To A Much Bigger Architecture Vision
    May 11, 2009 | Randy Heffner

    Sparked by a tinderbox of economic jitters and technology backlash, a recent thread of industry discussion cries out, "SOA is dead!" Although many have had fun with the discussion, it is in fact...

  • Report Case Study: Archstone, Drowning In Paper, Surfaces With A High-Impact BPM Solution

    March 17, 2009 | Connie Moore

    Archstone is a leading provider of apartment-style dwellings, with real-estate holdings in 13 states, including 180 communities and 2,600 associates spread across the United States. Stuck using...

  • Webinar The Forrester Wave™: Business Process Analysis, EA Tools, And IT Planning, Q1 2009

    February 9, 2009 | Henry Peyret

    With this third generation, the enterprise architecture tools products are morphing into EA management tools. They help an increasing number of EA stakeholders to collect the right artifacts and...

  • Webinar Enabling Key Business Processes Through ECM

    September 5, 2008 | Sheri McLeish, Craig Le Clair

    Putting your ECM system to work to enable business processes ignites operations across industries. From HR onboarding, medical records, and AP invoice management to contract and medical records...

  • Webinar How To Choose A Comprehensive Integration Suite

    September 3, 2008 | Ken Vollmer

    As enterprises try to compete more effectively in an increasingly competitive marketplace, they face a complex set of requirements for supporting their integration needs. The traditional approach...

  • Report Using BPM To Improve Operational Efficiency

    Exploring The Benefits Of BPM
    July 7, 2008 | Ken Vollmer

    In most enterprises, the ongoing level of manual operations offers fertile ground for improvements in operational efficiency. Enterprise architects can provide leadership in this area by finding...

  • Report Using BPM To Support Innovation

    Exploring The Benefits Of BPM
    July 7, 2008 | Ken Vollmer

    BPM solutions can provide the foundation for many types of innovation, and architects' awareness of how other firms are using these tools can provide a catalyst for joint business/IT brainstorming...

  • Report The BPM COE Is Here: Now What?

    Answers To Frequently Asked Questions
    June 20, 2008 | Craig Le Clair

    Forrester receives many inquiries from information and knowledge management (I&KM) professionals within enterprises implementing business process management (BPM) centers of excellence (COEs). Many...

  • Report Enterprise Process Improvement Initiatives

    June 16, 2008 | Andy Salunga, Elisse Gaynor

    Enterprise Process Improvement InitiativesFrom: October 2007 North American Business Process And Applications Online Survey

  • Report Case Study: Qwest Uses Process Simulation To Move At The Speed Of Business Change

    April 23, 2008 | Colin Teubner

    Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were...

  • Report The EA View: BPM Has Become Mainstream

    BPM Centers Of Excellence Provide The Catalyst For Success
    February 19, 2008 | Ken Vollmer

    Two recent Forrester surveys highlight the increased adoption rate of business process management (BPM) technology and processes within enterprises. And while both surveys confirm that BPM has...

  • Report BPM Adoption Ramps Up

    July 5, 2007 | Colin Teubner

    Forrester surveyed 75 business and IT decision-makers in August and September 2006 about their experiences with business process management (BPM) software and suites. This data charts slide deck...

  • Report BPM Metrics Kick In

    July 5, 2007 | Colin Teubner

    This data charts slide deck looks at the specific features of BPM suites as well as metrics employed to track the progress of BPM implementations.

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