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The Digital Operations Platforms Playbook For 2021

Drive Your Adaptive Enterprise With SaaS

Enterprises cannot achieve great customer success, digital disruption, and long-term growth and profitability without the right approach to core enterprise applications. To thrive, application...

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  • Report Link Capabilities, Processes, And Value Streams For More Business Impact

    September 13, 2011 | Clay Richardson, Jeff Scott

    Value streams and capability maps are both business architecture tools that can create a platform for strategic discussion and executive decision-making. Architects, business analysts, and process...

  • Report The ROI Of BPM Suites

    A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits
    August 22, 2011 | Clay Richardson

    Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

  • Report Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience
    May 24, 2011 | Craig Le Clair

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims...

  • Report The Top 10 Business, Process, And Technology Trends Impacting Business Process Pros In 2011

    April 12, 2011 | Connie Moore, Rob Karel

    Business process (BP) professionals live at the crossroads of business and technology, providing business process management (BPM) insights to technologists and process technology insights to...

  • Report Case Study: First Horizon National's 90-Day Onboarding Program Benefits The Company

    April 23, 2010 | Claire Schooley

    Onboarding is an essential HR process that extends over many months and even up to the employee's first anniversary and results in better employee retention, faster new-employee ramp-up, improved...

  • Report Smart Computing Innovation Must Be Guided By EAs

    March 30, 2010 | Henry Peyret

    Forrester predicts that the latest cycle of technology innovation, "Smart Computing," will reshape the technology market through 2017. Smart Computing — which involves a blend of smart devices,...

  • Report Economic Forces Drive Lean BPM Trends And Adoption

    September 18, 2009 | Clay Richardson

    Data chart with key findings from the April 2009 Global Lean BPM Online Survey. Results include data on BPM initiative ownership, budgets, tools, and SaaS.

  • Report Market Update: Human And Social Services Enterprise Software

    The Large Enterprise Market Is Down To Cúram Software, Oracle, And SAP
    August 26, 2009 | Gene Leganza

    Forrester last reviewed enterprise software offerings in human and social services in 2006 — what's changed? The shift to installing commercial-off-the-shelf (COTS) software rather than engaging in...

  • Report Global Banking Platform Deals 2008: Functionality

    Three Top Functional Areas Drive Banking Platform Projects
    August 20, 2009 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals and analyzed the results from a functional and regional perspective. This analysis shows that the global...

  • Report Case Study: Using SOA And BPM To Support Enterprise Agility

    How A Florida College Used An Integrated Approach To Reach Its Goals
    August 14, 2009 | Ken Vollmer

    Case studies are often the best way to illustrate technology's dramatic impact on enterprises. This case study provides an excellent example of how a joint implementation of a service-oriented...

  • Report Global Banking Platform Deals 2008: Regions

    Some Like It Hot
    July 31, 2009 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals and analyzed the results with a regional perspective. This analysis shows that North America joined Asia...

  • Webinar ERP's Evolving Landscape: Implications For IT Apps Professionals

    June 9, 2009 | Paul D. Hamerman, R "Ray" Wang

    As maintenance revenue sustains ERP vendors through the recession, the market is poised for recovery and evolution. Four key forces of change will impact ERP during the next five years, including...

  • Report SOA Is Far From Dead — But It Should Be Buried

    Doing SOA Right Opens The Door To A Much Bigger Architecture Vision
    May 11, 2009 | Randy Heffner

    Sparked by a tinderbox of economic jitters and technology backlash, a recent thread of industry discussion cries out, "SOA is dead!" Although many have had fun with the discussion, it is in fact...

  • Report Case Study: Archstone, Drowning In Paper, Surfaces With A High-Impact BPM Solution

    March 17, 2009 | Connie Moore

    Archstone is a leading provider of apartment-style dwellings, with real-estate holdings in 13 states, including 180 communities and 2,600 associates spread across the United States. Stuck using...

  • Webinar Achieving A Perfect Order To Combat The Evil Forces Of A Recession

    February 19, 2009 | R "Ray" Wang

    Declining sales, shrinking operating margins, and labor force reductions, drive Business Process & Applications professionals to streamline core business processes such as opportunity to cash. ...

  • Webinar The Forrester Wave™: Business Process Analysis, EA Tools, And IT Planning, Q1 2009

    February 9, 2009 | Henry Peyret

    With this third generation, the enterprise architecture tools products are morphing into EA management tools. They help an increasing number of EA stakeholders to collect the right artifacts and...

  • Webinar Living With Risk: Spreadsheets In The Enterprise

    February 6, 2009 | Scott Tiazkun

    The reports on the death of the spreadsheet have been greatly exaggerated. Indeed, spreadsheets remain the tool of choice for many finance functions and for many personnel in various lines of...

  • Webinar When SOA Worlds Collide — Where Your SOA Strategy Meets Your Vendors'

    December 3, 2008 | Larry Fulton

    Your SOA strategy encompasses your organization's vision for SOA; the processes and tools you use to govern, build, and deploy services; and even the way you define your business processes.You will...

  • Report The Forrester Wave™: Human Resource Management Systems, Q4 2008

    Lawson Software, Oracle, SAP, And Ultimate Software Lead The Pack
    October 28, 2008 | Paul D. Hamerman

    In Forrester's 104-criteria evaluation of human resource management system (HRMS) vendors, we found that Oracle and SAP continue to be the leading options for large multinational enterprises, with...

  • Webinar How To Select The Right Customer Hub/CDI Solution

    October 8, 2008 | R "Ray" Wang

    Customer hubs provide the information supply chain tools that deliver on the failed promises of customer relationship management (CRM). In this third evaluation of the customer hub/customer data...

  • Webinar Enabling Key Business Processes Through ECM

    September 5, 2008 | Sheri McLeish, Craig Le Clair

    Putting your ECM system to work to enable business processes ignites operations across industries. From HR onboarding, medical records, and AP invoice management to contract and medical records...

  • Webinar How To Choose A Comprehensive Integration Suite

    September 3, 2008 | Ken Vollmer

    As enterprises try to compete more effectively in an increasingly competitive marketplace, they face a complex set of requirements for supporting their integration needs. The traditional approach...

  • Webinar Trends 2008: Master Data Management

    July 16, 2008 | R "Ray" Wang, Rob Karel

    Information and knowledge management and business process and applications professionals continue to turn their attention to defining master data management (MDM) strategies. However, early...

  • Report Using BPM To Improve Operational Efficiency

    Exploring The Benefits Of BPM
    July 7, 2008 | Ken Vollmer

    In most enterprises, the ongoing level of manual operations offers fertile ground for improvements in operational efficiency. Enterprise architects can provide leadership in this area by finding...

  • Report Using BPM To Support Innovation

    Exploring The Benefits Of BPM
    July 7, 2008 | Ken Vollmer

    BPM solutions can provide the foundation for many types of innovation, and architects' awareness of how other firms are using these tools can provide a catalyst for joint business/IT brainstorming...

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