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  • Report EA's Value To Customer-Experience-Driven Transformation

    October 9, 2013 | Derek Miers

    Firms can no longer rely on operational excellence or product innovation alone for their success. Sooner or later, cost reduction efforts run out of steam and the organization is forced to...

  • Report Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience
    May 24, 2011 | Craig Le Clair

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims...

  • Report Why You Need Enterprise Strategy For Desktop Search

    July 25, 2008 | Leslie Owens

    Information workers waste a lot of time searching for information that they already have. The daily torrent of email, calendar entries, tasks, notifications, and documents means that even the most...

  • Report Turning Pricing Optimization Into Relationship-Based Pricing

    Financial Services Firms Need To Look Across The Enterprise
    April 3, 2007 | Mary Pilecki

    Consumers are beginning to look at their financial services institutions (FSIs) for a better deal — one based on the value and longevity of their relationship. Some FSIs are engaged in price...