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  • Report Brief: Retailers Must Embrace In-Store Technologies To Differentiate

    Smart Chinese Retailers Leverage In-Store Technologies To Achieve Operational Excellence And Then Drive The Customer Experience
    July 15, 2016 | Frank Liu

    The rising expectations and digital behaviors of empowered shoppers in China are compelling retailers to improve their in-store customer experience to boost loyalty and drive business growth....

  • Report Improve The Customer Experience With Engagement Platform Technologies

    February 27, 2016 | Frank Liu

    Chinese consumers have high expectations when it comes to using mobile devices to interact with businesses; companies that fail to live up to these expectations risk losing them to competitors....

  • Report Embrace Business Technologies To Build Your Digital Business

    Top Business Technologies To Keep I&O Pros Relevant In China
    July 8, 2015 | Frank Liu

    Everything and everyone in China is going digital: customers, channels, and competitors. Infrastructure and operations (I&O) professionals must respond by crafting a business technology (BT) agenda...

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