Skip to main content
13 results in Everything
 
Sort by:
Refine
  • Infrastructure & Operations
  • Customer Experience Management
  • Transform IT to win, serve, and retain customers

Featured content

ForresterNow

FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

Charts & Figures

View all 8 Charts & Figures

Search Results

  • Report Digital Experience Is Part Of Your Job

    Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy
    August 3, 2020 | Rich Lane

    Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

  • Report The Cloud CX Value Map

    Use The CX Value Map To Measure Cloud Success Across Your Organization
    June 3, 2020 | Dave Bartoletti, Will McKeon-White

    As enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better "vendors" of services for their internal...

  • Webinar Today, 5G And Edge Computing Are Advancing IoT Value

    May 12, 2020 | Michele Pelino, James Staten

    Here in 2020, we have arrived at a time when two fantastic technology advancements are dramatically improving real-time, onsite insights about what is going on in your company’s endpoints....

  • Report Cloud Services Accelerate Your Pursuit Of Customer Obsession

    Executive Overview: The Cloud Computing Playbook
    January 30, 2020 | Lauren Nelson

    Confusing cloud definitions and erroneously identified "cloud" solutions impede cloud from becoming a staple in your customer-centric technology portfolio. Forrester offers its cloud computing...

  • Report The State Of Chromebooks, 2019

    When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience
    April 30, 2019 | Andrew Hewitt, J. P. Gownder

    Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can...