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The Digital Customer Experience Improvement Playbook For 2021
Improve Digital Customer Experiences
The boundary between digital and physical keeps getting blurrier, and emerging tech like virtual reality and AI-powered chatbots is going mainstream. This is raising the bar for customer experience...
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The Cloud CX Value Map
June 3, 2020
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Three Levels Of Cloud Customers
June 3, 2020
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Report The Cloud CX Value Map
Use The CX Value Map To Measure Cloud Success Across Your Organization
June 3, 2020 | Dave Bartoletti, Will McKeon-WhiteAs enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better "vendors" of services for their internal...