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  • Report Make The Case For Operational Transformation

    Identify The Right Data And Right Storyline To Gain Sign-Off
    June 10, 2021 | Rich Lane

    Infrastructure and operations (I&O) leaders have ambitious plans for modernizing today's IT operations and toolsets — they want to deliver comprehensive improvements in how they deliver, monitor,...

  • Report Build The Business Case For AIOps

    Justify Your AIOps Investment Using Forrester's Total Economics Impact™ (TEI) Methodology
    April 5, 2021 | Rich Lane

    Enterprises around the globe are rapidly modernizing their businesses and have higher expectations than ever for delivering exceptional digital experience (DX) through agility, automation, and...

  • Report The Forrester Guide To Incident And Crisis Management

    The New Incident Management Embraces Resilience Engineering And Collaborative Platforms
    February 24, 2021 | Charles Betz, Rich Lane

    Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

  • Report Measure What Matters In Modern Technology Operations

    Performance Management: The Modern Technology Operations Playbook
    February 23, 2021 | Rich Lane

    Many infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the...

  • Report Deliver Better IT Assurance With Modern Technology Operations

    Executive Overview: The Modern Technology Operations Playbook

    By adapting processes, technologies, organizational structures, and governance, infrastructure and operations (I&O) pros can harness modern technology operations (MTO) practices to better address...

  • Report Harness ChatOps To Empower Remote Collaboration

    ChatOps: The Accidental Standard
    December 21, 2020 | Rich Lane, Will McKeon-White

    With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling...

  • Webinar Digital Experience Is Part Of Your Job

    December 10, 2020 | Rich Lane

    Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

  • Report Gauge Your Modern Technology Operations Maturity

    Assessment: The Modern Technology Operations Playbook
    September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

    Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

  • Report Research Overview: Modern Technology Operations

    Landscape: The Modern Technology Operations Playbook

    Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile,...

  • Report Digital Experience Is Part Of Your Job

    Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy
    August 3, 2020 | Rich Lane

    Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

  • Report Select The Right IoT Monitoring Strategy

    Tackle The Key IoT Challenges That Stress Existing Enterprise Monitoring
    May 26, 2020 | Rich Lane

    Internet of things (IoT) monitoring isn't like standard server or cloud monitoring. IoT sensors and devices generate diverse data volumes at a rate three times that of traditional infrastructure...

  • Report Top 10 Ways To Master Performance For Your Cloud Migration

    Planning In Advance Will Save Headaches Later
    April 13, 2020 | Rich Lane

    Cloud migration has been a hot topic for some time, yet the measurement of performance before, during, and after migration has remained somewhat subjective and, in many instances, has led to bad...

  • Report It's Go Time For Application And Infrastructure Dependency Mapping (AIDM)

    Long-Awaited Dependency Mapping Is Finally Here To Bring Meaning To Your Digital Pipeline
    February 7, 2020 | Charles Betz, Rich Lane

    Visibility into complex distributed systems is crucial for modern technology operations. Despite promises, the configuration management database (CMDB) and its discovery tools never delivered...

  • Report Accelerate Incident Management By Combining AIOps And ChatOps

    January 24, 2020 | Rich Lane, Will McKeon-White

    With the ever-growing complexity of IT operations, infrastructure and operations (I&O) pros need all the tools they can get to help them keep ahead of incidents and problems. AIOps provides an...

  • Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

    16 Technologies Underpin Modern Technology Operations
    October 22, 2019 | Rich Lane, Will McKeon-White

    Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...

  • Report Take The Mystery Out Of AI For IT Operations (AIOps)

    Here's How To Choose Between Two Paths To AIOps
    July 17, 2019 | Rich Lane

    Infrastructure and operations (I&O) pros have struggled with visibility since the dawn of client/server, and today's atomized and ephemeral services make that worse. Fortunately, AI for IT...