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• Report Brief: Retailers Must Embrace In-Store Technologies To Differentiate

  Smart Chinese Retailers Leverage In-Store Technologies To Achieve Operational Excellence And Then Drive The Customer Experience

  July 15, 2016 | Frank Liu

  The rising expectations and digital behaviors of empowered shoppers in China are compelling retailers to improve their in-store customer experience to boost loyalty and drive business growth....

• Report Brief: Best Practices In Deploying A Customer Engagement Network In Retail

  February 2, 2016 | Andre Kindness

  In the "Have You Built A Customer Engagement Network In Retail?" Forrester report, we outlined 17 retail initiatives forcing infrastructure and operations (I&O) professionals to design, deploy, and...

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  Webinar Screening The World: How Digital Signage, Displays, And Magic Mirrors Drive Business Value

  January 26, 2016 | J. P. Gownder

  Digital displays are blossoming across the world: Not just in retail, but in healthcare, financial services, hospitality, quick service restaurants (QSRs), travel, and manufacturing — even on...

• Report Avoid Making These 10 Mistakes With Your Retail Customer Engagement Network

  Not Understanding The Network's Role In Retail Technology Initiatives Torpedoes Their Value

  August 24, 2015 | Andre Kindness

  To combat online retailers siphoning brick and mortar customers, physical retailers have ramped up resources to transform the generic physical store into an entity that can meet the challenges of...