Search Results

• Report Technologists — And The Business — Must Execute At The Speed Of DevOps

  Intermediate Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  Intermediate organizations have the customer experience (CX) basics well in hand. They've broken down silos, institutionalized customer- and employee-centricity, and built a foundation of agile...

• Report The Best Tech Leaders Develop And Unleash Creative People

  Advanced Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  CIOs attaining an intermediate maturity level in their IT transformation efforts may operate well; however, their organizations often lack the culture, talent, and structure it takes to be a market...

• Report The State Of Network Security, 2020 To 2021

  Benchmarks: The Zero Trust Security Playbook

  January 7, 2021 | David Holmes, Heidi Shey

  This data-driven report outlines budgeting and spending, security group responsibilities, network security technology, and services adoption in North American and European organizations for 2020 to...

• Report Implement Essential Change Management Practices To Improve Digital Experience Delivery

  Continuous Improvement: The Digital Experience Delivery Playbook

  December 29, 2020 | Joe Cicman, Caleb Ewald

  So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now you must create a...

• Report Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

  Beginner Level: People Practices For IT Transformation

  December 28, 2020 | Gordon Barnett

  Technology leaders evolve their organizations and people in phases. Many CIOs and IT organizations are in the early stages of this evolution as their firms begin to develop and deliver great...

• Report Develop Five Processes To Drive Ongoing ECM Program Success

  Processes: The Enterprise Content Management Playbook

  October 26, 2020 | Cheryl McKinnon

  Program governance, information governance, implementation, continuous improvement, and support services are the primary processes that help firms design a sustainable enterprise content management...

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  Webinar How The Insights Center Of Excellence Powers The Adaptive Enterprise

  October 21, 2020 | Cinny Little

  Customer insights (CI) pros continue to struggle with driving more actions from data and insights. An insights center of excellence (COE), also called a hub-and-spoke model, is the leading...

• Report Invest In Fresh Skills As ECM Shifts To Modern Content Platforms

  Organization: The Enterprise Content Management Playbook

  September 11, 2020 | Cheryl McKinnon

  As enterprise content management (ECM) investments shift to content services and cloud deployment models, the composition of the program team will change. Enterprise architecture (EA) professionals...

• Report Use Continuous Assessments To Mature Your Business Architecture, 2020

  June 30, 2020 | Gordon Barnett

  Firms with effective enterprise architecture (EA) combine talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era, they also need business...

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  Webinar COVID-19's "4D" Impact On Rethinking Workforce Strategies And Technologies: Lessons From The Front Line

  June 30, 2020 | Mark Brandau

  COVID-19 has forced a massive rethink of workforce strategies and technologies. During this webinar, we explore the "4D" impact the pandemic has created — reviewing each of the four Ds,...

• Report PEAK Leadership Powers Great EX

  Organization: The Employee Experience Playbook

  May 22, 2020 | Katy Tynan

  CEOs recognize that great leaders drive great business results. Yet leadership development programs remain underfunded and disconnected from organizational values and goals. Talent acquisition...

• Report Forrester Infographic: Understanding European Security Leader Spending Patterns, 2020

  European Security Leaders Adapt To Stagnating Security Budgets

  May 18, 2020 | Paul McKay

  Forrester surveyed 1,346 European security decision makers to understand how they plan to spend their budgets in 2020. This infographic summarizes security spending patterns and key takeaways from...

• Report The Forrester Wave™: Cloud Human Capital Management Suites, Q2 2020

  The 11 Providers That Matter Most And How They Stack Up

  May 14, 2020 | Mark Brandau

  In our 30-criterion evaluation of cloud human capital management (HCM) suite providers, we identified the 11 most significant ones — ADP; Ceridian; Kronos; Meta4, A Cegid Company; Oracle Cloud HCM;...

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  Webinar Future-Proof Your Workforce Strategy With Adaptive Talent Management

  Get Started Delivering The Future Of Work Today

  April 28, 2020 | Mark Brandau

  Yesterday’s approaches to talent management do not support the future of work and customer-obsessed strategies. A new approach that focuses on talent adaptivity is required to effectively...

• Report Security Budgets Europe, 2020: SaaS Security Is In Vogue

  European Security Leaders Adopt Sustainable Budgeting Practices

  March 20, 2020 | Paul McKay

  In 2020, European security leaders are grappling with a toxic mix of geopolitical tensions, economic growth slowdown, and board of directors fatigue caused by questionable results after years of...

• Report Invisible Resources Are The Secret Weapon For Growth

  Design A Future Of Work Strategy That Immediately Maximizes The Potential Of Intelligent Software And AI

  March 11, 2020 | J. P. Gownder

  Most leaders face a conundrum: They must innovate to grow their companies while simultaneously cutting costs. Satisfying both these imperatives is tricky, but there's an approach that can...

• Report Future-Proof Your Workforce Strategy With Adaptive Talent Management

  Get Started Delivering The Future Of Work Today

  February 19, 2020 | Mark Brandau

  Yesterday's approaches to talent management do not support the future of work and customer-obsessed strategies. A new approach that focuses on talent adaptivity is required to effectively support...

• Report Employee Experience Efforts In Asia Pacific Are Well-Intentioned But Misguided

  AP Firms Are Turning Their Attention To EX To Fight Rising Challenges, But Need To Do More

  December 9, 2019 | Amit Bhatia

  The employee experience (EX) is hot in Asia Pacific (AP). Conferences on the theme sell out; EX-related job titles are increasingly visible in the market; vendors across the region have been...

• Report The Employee Experience Bill Of Rights In The Era Of AI And Automation

  Guaranteeing Rights For Employees Ensures Relative Calm For Companies

  December 5, 2019 | J. P. Gownder, Samuel Stern

  The threat of automation and the consequent uncertainty of their long-term relevance have employees on edge. Rightfully so, as most companies haven't taken the necessary steps to reassure their...

• Report Be Future Ready: Invest In Noncollege-Educated Workers

  Make Everyone Fit For The Future Of Work

  September 30, 2019 | James McQuivey, PhD

  Technology is changing the way we work; for some, it threatens their ability to work at all. There are 104.8 million workers in sectors that will lose more jobs than they will gain in the future...

• Report Gauge Your CRM Maturity

  Assessment: The CRM Playbook

  August 30, 2019 | Kate Leggett

  An explosion of channels, new technologies like artificial intelligence, and demanding consumers challenge organizations to reshape the way that they target, acquire, retain, understand, and...

• Report CX NYC 2019 Day Two Highlights: Humanizing Radical CX Innovation

  Top Takeaways About Employee Experience, Moments That Matter, And Differentiating With Privacy

  August 15, 2019 | Harley Manning

  Customer expectations continue to rise faster than companies are making customer experience (CX) improvements. At this year's CX NYC Forum, analysts and practitioners shared new ways for CX pros to...

• Report Adaptation, Not Amnesia: Your Business Needs A Knowledge Strategy

  Your Knowledge Strategy Determines Whether Years Of Experience Are A Source Of Wisdom Or A Path To Obsolescence

  July 30, 2019 | David Johnson, Nate Meneer

  Much of the current thinking about workforce capabilities centers on ensuring that firms possess both the soft skills and technical skills they need to compete in the era of digital business. But...

• Report The Rise Of The Agile Employee: Develop And Evolve Agile Skills

  Advanced Level: Talent Practices For Digital Business

  July 23, 2019 | Alyson Clarke, Mike Chirokas

  Advanced digital businesses are evolving their business models and embracing new tech. And digital business leaders know that in the future of work, the skills and talent they need to execute on...

• Report Security Budgets In Asia Pacific, 2019

  Budgets Are Rising As The Region Continues To Play Catch-Up

  July 15, 2019 | Jinan Budge

  In 2019, CISOs in Asia Pacific (AP) must contend with a shaky economic outlook, a geopolitically complex threat landscape, and further regulatory scrutiny. Read this report to find out how security...