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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Options For CX Beacon Metrics
November 7, 2019
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Firms Most Often Look To NPS To Gauge CX Success
November 7, 2019
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The Basics Of NPS
November 7, 2019
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Forum CX Sydney
The Time Is Now: Lead With Experience
CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...
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Report The Top 10 NPS Questions Answered
What CX Professionals Should Know About Net Promoter Score
November 7, 2019 | Maxie Schmidt-SubramanianSince its introduction in 2003, Net Promoter has become one of the most widely used metrics for companies that want to improve the experiences they deliver to their customers in order to improve...
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