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• Report Data Center And Colocation Market Trends, 2021

  January 20, 2021 | Abhijit Sunil

  The colocation and data center industry has been undergoing rapid shifts in both the vendor landscape and the ways that customers consume services. This report identifies five major themes we'll...

• Report Five Practices To Succeed With Your Retail E-Commerce Strategy

  Processes: The Retail E-Commerce Playbook

  January 15, 2021 | Sucharita Kodali

  Retail e-commerce has well over two decades of experience under its belt, so digital retail businesses at all maturity stages have a fairly established set of best practices to follow. This report...

• Report Understanding The Cloud Service Provider Landscape

  Landscape: The Cloud Computing Playbook

  December 23, 2020 | Bill Martorelli, Liz Herbert

  With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning...

• Report Debunking Three Services Sourcing Myths

  How To Align Your Sourcing Strategies To The Future Of Services

  December 16, 2020 | Duncan Jones

  The old plan-build-run models of services are giving way to a new services paradigm where transformation is continuous and multidimensional. To derive competitive advantage from it, CIOs need...

• Report Cloud Powers The Adaptive Enterprise

  Vision: The Cloud Computing Playbook

  November 30, 2020 | Dave Bartoletti

  Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

• Report Choose The Right Customer Service Solution For Your Business

  Tools And Technology: The Contact Centers For Customer Service Playbook

  July 9, 2020 | Ian Jacobs, Kate Leggett

  Delivering a differentiated customer experience (CX) requires the right technologies, processes, and organizational structures. Therefore, application development and delivery (AD&D) professionals...

• Report Top 10 Recommendations For Private Cloud Success

  What You Call It Doesn't Matter, But Defining Scope And Governance Is Crucial

  July 1, 2020 | Tracy Woo, Chris Gardner

  Despite reportedly high private cloud adoption, Forrester continues to see enterprises that are struggling with build-out. Success with private cloud comes only through embracing self-service, full...

• Report The Pandemic Recession Demands A Digital Response

  To Adapt And Grow, Businesses Must Get Lean, Go All In On Ecosystems, And Embrace Agile At Scale

  June 25, 2020 | Ted Schadler

  Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs — until COVID-19 shuttered economies and forever altered the patterns...

• Report Now Tech: Colocation And Data Centers, Q2 2020

  Forrester's Overview Of 20 Data Center And Colocation Providers

  April 13, 2020 | Abhijit Sunil

  You can use colocation providers to optimize your infrastructure spending, increase uptime and reliability features, and unlock the best possible network connectivity options across your network...

• Report 2020 To 2021 US Tech Budgets: The Industry Outlook

  CIOs Should Tighten Their 2020 To 2021 Tech Budgets Based On Slowing But Still Positive US Economic Growth

  March 3, 2020 | Andrew Bartels

  The US tech budget outlook for 2020 and 2021 is getting darker, but growth will still be positive with a low risk of an actual downturn. In this report, we provide our 2020 to 2021 forecasts for...

• Report China Tech Market Outlook, 2020 To 2021

  2020 Will Be A Year Of Adaptation For China's Decision Makers

  January 14, 2020 | Charlie Dai

  Technology spending in China will reach US$174 billion in 2020 as the Chinese government and enterprises leverage digital technologies to further drive transformation and improve adaptability in a...

• Report European Tech Market Outlook By Country For 2019 To 2020

  The UK And Italy Will Weaken In 2020, While Sweden Will Remain Strong

  October 9, 2019 | Andrew Bartels

  In a related report, we provide our overview of the outlook and key trends in the European tech market as a whole. But many European CIOs operate within specific national tech markets, not just at...

• Report European Tech Market Outlook For 2019 To 2020

  Continued Weak Economic Growth Holds Back The Value Of Technology

  October 9, 2019 | Andrew Bartels

  European CIOs should expect more challenging economic conditions in 2019 and especially in 2020, which will constrain tech budget growth. CIOs in the UK and Italy should brace for tech budget cuts:...

• Report Research Overview: Vendor Management For Customer-Obsessed Enterprises

  An SVM Leader's Guide To Research About What Matters To Their Firm's Customers

  October 1, 2019 | Duncan Jones

  Technology suppliers are increasingly central to firms' innovation and differentiation, which means that vendor management offices (VMOs) need to change. This report provides an overview of a range...

• Report The Future Of The Enterprise Software Industry

  Prepare For A Buyers' Market In Enterprise Software, 2020 To 2030

  September 5, 2019 | Christopher Mines

  Business spending on software has soared from $172 billion to $920 billion over the past 25 years, a healthy 7% annual growth rate. Software has become the dominant medium for engaging with...

• Report US Tech Market Outlook For 2019 To 2020

  Slowing Economic Growth And Rising Cloud Will Squeeze CIO Options

  August 20, 2019 | Andrew Bartels

  US CIOs and other tech decision makers will face a more challenging economic environment in 2019 and 2020 as the growth surge in 2018 from the 2017 tax act fades away. While recession remains a...

• Report The Canadian Tech Market Outlook For 2019 To 2020

  Canadian Tech Spending Will Moderate After Strong Growth In 2017 And 2018

  July 10, 2019 | Andrew Bartels, Cheryl McKinnon, Nate Meneer

  The Canadian tech market will see moderate growth in 2019 and 2020. Near-term prospects for Canadian economic growth appear shaky due to the collapse of oil prices in Q4 of 2018 and persistent...

• Report Asia Pacific Tech Market Outlook For 2019 To 2020

  Growth Will Remain Steady Unless China's Or Japan's Economy Slows

  March 18, 2019 | Andrew Bartels, Frederic Giron

  Asia Pacific (AP) CIOs can expect tech market growth of 4% or more in 2019 and 2020, although trade frictions and slowing economies could halve that. Many AP firms, still at the early stages of...

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  Webinar The Perils And Pitfalls Of IoT Pricing, From Subscription To Outcome

  February 20, 2019 | Paul Miller, Michele Pelino

  In internet-of-things (IoT) projects, everyone is getting terribly excited about outcome- and value-based pricing. Or at least they seem to be, until they get bogged down in the complexity of...

• Report The Global Tech Market Outlook For 2019 To 2020

  Tougher Times Are Ahead As We Move Away From 2018's Peak Growth Rates

  February 11, 2019 | Andrew Bartels

  When CIOs look back in five years, they will probably mark 2018 as the best year for tech budgets over that period. To help CIOs navigate these shifting tech waters and prepare for tougher times,...

• Report 2019 US Tech Budgets: Industry Outlook

  CIOs Should Make Their 2019 Plans With A Solid Understanding Of What's Going On In Their Industry

  February 6, 2019 | Andrew Bartels

  The US tech budget outlook for 2019 is generally positive, with projected growth of 6.1% only slightly slower than its 2018 growth. But in that broad picture, different industries will face very...