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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum CX Sydney

    The Time Is Now: Lead With Experience
    April 30, 2020 | Virtual Event | Michael Barnes

    CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

  • Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Utilities

    December 4, 2019 | Carlton A. Doty, Julie Ask, Martin Gill

    Emerging technologies will impact what is possible in the consumer utilities market — electricity, water, and gas — in terms of controlling consumption but will have less influence on direct...

  • Report Research Overview: Digital Trends In Utilities

    November 21, 2019 | Nigel Fenwick

    Digital leaders in the utilities industry often ask Forrester about the latest digital trends and how they will impact the business. This research overview provides easily digested perspectives of...

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