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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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June 15, 2020
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Report The Forrester Wave™: Journey Orchestration Platforms, Q2 2020
The 11 Providers That Matter Most And How They Stack Up
June 15, 2020 | Joana de QuintanilhaIn our 28-criterion evaluation of journey orchestration providers, we identified the 11 most significant ones — Alterian, BryterCX, Coveo, Engage Hub, inQuba, Kitewheel, NICE, Pointillist, Roojoom,...
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Webinar Measure And Predict Journey Performance The New And Right Way
You know customer journeys matter. But unless your company is the exception, you probably don’t know how well each journey performs. Does it deliver value to customers? Meet short-term and...