Search Results

• Report Your Automation Psychology And Roadmap Just Shifted Gears

  Ease The Pain With A Skills-Based Future-Of-Work Plan

  May 29, 2020 | Craig Le Clair

  Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

• Report Ten Golden Rules For RPA Success

  Focus On These Key Philosophies For Lasting Automation Value

  May 26, 2020 | Leslie Joseph, Craig Le Clair

  Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes...

• Report Research Overview: Artificial Intelligence

  A Guide To Navigating Our AI Technology Research Portfolio

  May 20, 2020 | Srividya Sridharan

  Many AI technologies can help enterprises engage customers, augment employees' intelligence, and operate efficiently. This overview for CIOs provides a collection of and guide to Forrester's most...

• Report Intelligent Automation (RPA Plus AI) Will Release $134 Billion In Labor Value In 2022

  Embrace Six Success Drivers To Own The Future Of Work

  February 21, 2020 | Craig Le Clair

  Enterprises can realize significant value from application of intelligent automation (IA), a top agenda item. But to do so, they must align and focus automation technologies on the work personas...

• Report The Top Emerging Technology Investments In Insurance In 2020

  December 2, 2019 | Ellen Carney

  Forrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

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  Webinar Want A Fast AI Implementation? Cognitive Search Is Your Ticket To Ride

  Using The Forrester Wave™

  August 15, 2019 | Mike Gualtieri

  Cognitive search is an AI-powered search engine. Enterprise use it to unlock wisdom from stored data, find answers, and discover new insights. In our 24-criterion evaluation of cognitive search...

• Report The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

  The 14 Providers That Matter Most And How They Stack Up

  June 11, 2019 | Ian Jacobs

  In Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24]7.ai, Aivo, Avaamo, Cognigy,...

• Report New Tech: Conversational AI For Customer Service, Q2 2019

  Forrester's Landscape Overview Of 42 Providers

  May 23, 2019 | Ian Jacobs

  Conversational AI for customer service — AKA chatbots or virtual agents — is both trendy and disappointing simultaneously. For every brand that touts benefits like contact deflection and cost...

• Report The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019

  18 Technologies Underpin Customer And Employee Engagement

  May 16, 2019 | J. P. Gownder, Brandon Purcell

  Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement...

• Report Four Main Players Star In The Future Of Work

  The Multiplying Force Of Automation Can Make Them All Winners

  May 14, 2019 | James McQuivey, PhD, J. P. Gownder

  Politicians, pundits, and prognosticators have pounced on the topic of the future of work, pondering who will win and who will lose. Job losses will reach 29% by 2030, and the creation of...

• Report Future Jobs: Plan Your Workforce For Automation Dividends And Deficits

  Twelve Work Personas Define The Future Of Work

  April 30, 2019 | Craig Le Clair, J. P. Gownder

  Automation deficits (also known as job losses) due to advancing automation are inevitable. But they'll affect different occupations at different times and in different ways. To help you better...