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Customer Experience Management | eBay | Joana de Quintanilha | Retail Credit | United Kingdom is in my interests.
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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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The Top 10% Of Brands In Forrester's UK CX Index, 2019
November 13, 2019
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Without Real Leaders Or Lapsers, Only Three Types Of Brands Remain
November 13, 2019
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Positive And Negative Emotions Drive A Customer's Experience
November 13, 2019
Search Results
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Report The UK Customer Experience Index, 2019
How Brands Build Loyalty With The Quality Of Their Experience
November 13, 2019 | Joana de QuintanilhaHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....