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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Product Strategists At Telcos Shouldn't Obsess About "Bit Pipe Syndrome"
More Innovation Is Needed, But Fundamental Connectivity Remains A Valuable Service
October 25, 2011 | Thomas HussonProduct strategists in various industries tend to dismiss telcos' role in service innovation, focusing instead on disruptors such as Google and Apple. It is true that new entrants and over-the-top...