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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Government Innovations To Support Their Own Operations
June 19, 2020
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Government Innovations To Support Customers
June 19, 2020
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Report Case Study: SBI Card Transformed Digital Customer Service With Targeted Automation
Leading Indian credit card and financial services provider SBI Card transformed its end customer experience (CX) with targeted AI and automation initiatives. SBI Card put together a mix of...
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Report Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic
Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses
Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support...
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Report Forrester Infographic: Emerging Tech Focus Without A Supporting Environment Will Fail
Indian Firms Need To Nourish Their Innovation Plans With Some Actions On The Ground
September 18, 2019 | Ashutosh SharmaThe tides of business are shifting, and as we look to the next decade of evolution, these changes will be led by technology-driven innovation. Forrester surveyed 111 business and technology leaders...
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