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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report New Tech: Digital Insurance Platform Providers, Q2 2021

    Forrester's Landscape Overview Of 25 Vendors
    June 28, 2021 | Jeffery Williams

    Insurers face increasing competition from within the sector and beyond as companies leverage technology to meet consumers' preferences for digital experiences. To maintain an edge, insurance...

  • Report Forrester Infographic: Insurtech Funding Roundup, Q1 2021

    June 21, 2021 | Jeffery Williams

    Insurtechs spur innovation across the insurance value chain. Incumbents shouldn't stand still as these nimble, digitally conscious startups disrupt insurance marketplaces or bring capabilities that...

  • Report How Financial Services Firms Can Better Protect Customers

    Financial Well-Being: Implement Guardrails And Processes To Protect Customers From Harm
    May 13, 2021 | Aurelie L'Hostis

    Financial vulnerability and fraud are rising sharply amid the pandemic. Shareholders and consumers are demanding higher standards, and regulators are mandating financial services firms to better...

  • Report The Forrester Tech Tide™: Zero Trust Threat Detection And Response, Q2 2021

    Seventeen Technologies Underpin Zero Trust Detection And Response

    Zero Trust threat detection and response is increasingly critical to firms' ability to win, serve, and retain customers. To accelerate their performance in threat detection and response, companies...

  • Report New Tech: Zero Trust Network Access, Q2 2021

    Forrester's Landscape Overview Of 34 Providers
    April 19, 2021 | David Holmes

    Zero Trust network access (ZTNA) is the signature security technology of the pandemic. While modestly unchaining users from their antiquated VPN technology, it has inspired organizations to...

  • Report Consumer Banking Trends In 2021

    Five Trends Shaping The Next Generation Of Retail Consumer Banking
    March 30, 2021 | Alyson Clarke

    The COVID-19 pandemic has both accelerated and initiated changes to consumer behavior and the retail banking landscape that will be felt for many years to come. It has accelerated the entrance of...

  • Forum CX Europe 2019

    Change The Game: Leading Radical CX Innovation
    November 14, 2019 | Joana de Quintanilha

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

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