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The Digital Operations Platforms Playbook For 2021
Drive Your Adaptive Enterprise With SaaS
Enterprises cannot achieve great customer success, digital disruption, and long-term growth and profitability without the right approach to core enterprise applications. To thrive, application...
Charts & Figures
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Consumers Are Migrating From The Branch To Online Banking
March 11, 2011
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Next-Generation Digital Financial Services Will Be SUPER
March 11, 2011
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Search Results
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Report Next-Generation Digital Financial Services
Make It Simple, Ubiquitous, Personal, Empowering, And Reassuring
March 11, 2011 | Alexander HesseRising customer expectations and an increasingly dynamic retail financial services market are making many financial firms' websites seem increasingly outdated. While most eBusiness executives want...
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Report How Canadians Rate Their Banks On Customer Advocacy
November 15, 2007 | Bill DoyleForrester's research shows that a key driver of deeper customer relationships is a trait we call "customer advocacy," the perception by customers that a firm has their best interests at heart. When...