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• Report Predictions 2015: The Quest For Security Will Dominate The Payments Marketplace In The US

  November 17, 2014 | Denee Carrington

  The US consumer payments ecosystem has been slow to shift to digital payments. Millions of consumers and many large businesses have experienced the ramifications of this lag in the form of payment...

• Report The Digitization Of The In-Store Experience

  Mobile Devices And Interactive Displays Are Redefining The In-Store Experience For Sales Associates And Customers Alike

  February 7, 2012 | Peter Sheldon

  Retailers are ditching the term multichannel. Instead, in the era of agile commerce, they talk about delivering a "buy anywhere, fulfill anywhere" experience to their customers. In pursuit of this...

• Report Establishing A Global Online Retail Footprint

  An Analysis Of US eBusiness International Expansion

  September 17, 2010 | Zia Daniell Wigder

  It used to be that international expansion for US-based retailers meant shipping to Canada. Today, however, the majority of the top 50 online retailers in the US have a presence outside the country...

• Report The US Auto Insurance Buyer's Journey

  The Web Is Critical To Research, But Many Shoppers Cross Channels To Apply

  November 24, 2009 | Peter Wannemacher, Chad Mitchell

  Four in five US adults own auto insurance, and more than one in four applies for a new policy each year. We used Forrester's Technographics® data to analyze how millions of US adults research,...

• Report Case Study: Nationwide Insurance Uses Mobile To Offer Customers Self-Service On The Road

  A Mobile POST Case Study

  September 11, 2009 | Julie Ask, Chad Mitchell

  Nationwide Mutual Insurance was the first US insurer to develop a custom mobile application for the Apple iPhone. The firm's mobile application offers customers the ability to file a claim and...

• Report How The iPhone Has Changed Mobile Banking

  The iPhone Is A Catalyst For Mobile Banking Adoption And Innovation

  August 4, 2009 | Alexander Hesse

  The iPhone is a powerful catalyst for mobile banking adoption and innovation. It improves the mobile Internet browsing experience, removes uncertainty about mobile browsing costs, makes it easier...