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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Security Strength And Ease Benchmark: US Most-Visited Federal Government Websites, 2017
Only 33% of federal customers are confident that the government keeps their personal information secure, and almost 50% rate federal website ease of use as neutral or poor. In this report for S&R...
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Report Brief: Five Ways To Help Federal S&R Pros Boost Customer Experience
In response to a spate of devastating breaches, federal agencies plan to implement security enhancements like multifactor authentication. However, federal agencies are also dealing with a history...
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Report Five Ways For Federal Agencies To Improve The User Experience And Digital Security
Customers neither like nor trust federal digital customer experience (CX), and the situation is about to get worse. In response to recent high-profile hacks, federal agencies are set to implement...
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Report Brief: Washington Is Finally Jumping On The Government ID Bandwagon
Governmentwide Single Sign-On Would Usher In A Customer Experience Revolution
Although identity federation and trusted identity providers (IdPs) such as Experian, ID.me, PayPal, and Verizon Universal Identity Services (UIS) have been around for a long time, they have yet to...
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