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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Customers Don't Believe The Chatbot Hype
January 30, 2019
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Top Four IVR Offerings By Vendors
November 10, 2015
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Consumer Channel Use
November 10, 2015
Search Results
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Report Forrester Infographic: Customer Service Chatbots Fail Consumers Today
Brands increasingly rely on chatbots for customer service as a way to deflect inbound calls and reduce costs, but Forrester Analytics data shows that consumers aren't thrilled. Consumers are...
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Report Enhance Your Product Strategy With Convenient Customer Service
June 22, 2009 | Doug WilliamsCustomer service has become an integral part of product strategy, and, as such, it should now be a primary concern of consumer product strategy professionals. Customer service has also grown more...
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