Search Results

• Report The Forrester Wave™: Global Omnichannel Customer Service Outsourcers, Q1 2020

  The 10 Providers That Matter Most And How They Stack Up

  March 11, 2020 | Ian Jacobs

  In our 29-criterion evaluation of global omnichannel customer service outsourcing providers, we identified the 10 most significant ones — Alorica, Atento, Concentrix, Conduent, Sitel, Sutherland,...

• Report Co-Innovate With Agile Development Service Providers To Deliver Better Software Faster

  Lessons Learned From "The Forrester Wave™: Midsize Agile Software Development Service Providers, Q2 2019"

  February 25, 2020 | Duncan Jones

  Application development and delivery (AD&D) leaders use custom software development service providers to achieve faster time-to-market, increase business agility, and get hard-to-find help creating...

• Report Five Lessons From The Forrester Wave™: UCaaS Providers, Q3 2019

  Unified-Communications-As-A-Service Is About The Entire Solution And Not Just A Cloud-Based Service

  January 24, 2020 | Art Schoeller

  Earlier this year, Forrester evaluated nine unified-communications-as-a-service (UCaaS) vendors and identified five key lessons learned that application development and delivery (AD&D)...

• Report The Forrester Wave™: Global Digital Experience Agencies, Q4 2019

  The 14 Service Providers That Matter Most And How They Stack Up

  November 12, 2019 | Ted Schadler

  In our 24-criterion evaluation of global digital experience agencies, we identified the 14 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, EPAM, IBM, Isobar, MRM//McCann,...

• Report The Forrester Wave™: Strategic Portfolio Management For Agile Organizations, Q4 2019

  The Eight Providers That Matter Most And How They Stack Up

  November 5, 2019 | Margo Visitacion

  In our 22-criterion evaluation of strategic portfolio management (SPM) providers for Agile organizations, we identified the eight most significant ones — Aha! Labs, Atlassian, Broadcom, CollabNet...

• Report The Forrester Wave™: Low-Code Platforms For Business Developers, Q2 2019

  The 12 Providers That Matter Most And How They Stack Up

  June 20, 2019 | John Rymer

  Our 30-criterion evaluation of low-code platforms for business developers assesses the 12 most significant providers — Airtable, AppSheet, Betty Blocks, Caspio, FileMaker, Kintone, Kissflow, Quick...

• Report The Forrester Wave™: Software For Digital Process Automation For Deep Deployments, Q2 2019

  The 10 Providers That Matter Most And How They Stack Up

  June 19, 2019 | Rob Koplowitz

  In our 27-criteria evaluation of software for digital process automation for deep (DPA deep) deployments providers, we identified the 10 most significant ones — Appian, AuraPortal, Bizagi,...

• Report The Forrester Wave™: Customer Service Solutions, Q2 2019

  The 12 Providers That Matter Most And How They Stack Up

  June 18, 2019 | Kate Leggett

  In our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...

• Report The Forrester Wave™: Midsize Agile Software Development Service Providers, Q2 2019

  The 13 Providers That Matter Most And How They Stack Up

  May 29, 2019 | Duncan Jones, Christopher Condo

  In our 22-criterion evaluation of midsize Agile development service providers, we identified the 13 most significant ones — 3Pillar Global, Brillio, Cybage, EPAM Systems, Exadel, Grid Dynamics, HCL...

• Report The Forrester Wave™: Digital Process Automation For Wide Deployments, Q1 2019

  The 10 Providers That Matter Most And How They Stack Up

  March 12, 2019 | Rob Koplowitz, John Rymer

  In our 30-criterion evaluation of digital process automation for wide deployment (DPA wide) providers, we identified the 10 most significant ones — AgilePoint, AXON Ivy, bpm'online, FlowForma,...