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• Report Forrester Infographic: Chinese Lenders Must Learn From Digital Lenders To Stay Relevant

  December 9, 2020 | Meng Liu, Arnav Gupta

  Recent Forrester Analytics Consumer Technographics® data reveals that digital lenders have gained significant mindshare among Chinese borrowers and often delighted customers with their service...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In Canada

  August 21, 2020 | Lily Varon, Arnav Gupta, Jacob Morgan

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In Italy

  August 17, 2020 | Arnav Gupta, Jacob Morgan, Meng Liu

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In France

  August 12, 2020 | Arnav Gupta, Jacob Morgan, Meng Liu

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of series; it looks at the...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In The UK

  August 10, 2020 | Jacob Morgan, Meng Liu, Arnav Gupta

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...

• Report Forrester Infographic: North American Financial Services Firms Plan To Keep Their Core Solution

  July 30, 2020 | Jost Hoppermann

  The digital transformation imperative in financial services is stronger than ever. This Forrester infographic uses Forrester's Q3 2019 Global Financial Services Architecture Survey to provide an...

• Report Forrester Infographic: Digital Process Automation At Scale

  July 14, 2020 | Rob Koplowitz

  We based this infographic on key findings from Forrester's Q1 2020 Global Digital Process Automation Survey. Application development and delivery pros, use this infographic to identify common...

• Report Forrester Infographic: Digital Experts Show How To Get The Most From Service Providers

  April 16, 2020 | Ted Schadler, Caleb Ewald

  When it comes to transformation, working with service providers is the No. 1 activity. But digitally advanced firms function differently. They invest more money and devote more leadership time to...

• Report Forrester Infographic: Master Emerging B2B Marketplaces

  April 15, 2020 | Allen Bonde, Caleb Ewald

  Alibaba and Amazon have disrupted B2B commerce across industries, demonstrating the reach and impact of large-scale, online marketplaces. In an age where competition is fierce, the (re)emergence of...

• Report Forrester Infographic: In Digital Transformation 2020, It's Time To Catch Up To The First Movers

  April 3, 2020 | Ted Schadler, Caleb Ewald

  In 2019, digitally advanced firms distanced themselves from the pack. By developing new digital products and services, restructuring their business processes to foster agility, embracing innovation...

• Report Forrester Infographic: The 3D Connected Consumer In Hong Kong

  Create A Portfolio Of Experiences That Maps To How Your Customers Connect

  March 19, 2020 | Xiaofeng Wang

  Three dimensions — devices, platforms, and channels — now define how connected consumers are, and brands must serve their customers wherever they are in these complex ecosystems. Digital business...

• Report Forrester Infographic: Go Beyond Just AI And APIs For Financial Services Tech Innovation

  February 27, 2020 | Jost Hoppermann

  Financial services teams should be aware of their peers' investment priorities and key areas of innovation if they want to keep up. This infographic provides an overview of innovation and...

• Report Forrester Infographic: The State Of Digital Transformation In Insurance, 2020

  February 27, 2020 | Oliwia Berdak, Luis Deya

  Insurance firms have become more pragmatic in their digital transformation efforts. Customer experience continues to be the top driver, but cost reduction has risen in importance since 2017. The...

• Report Forrester Infographic: Optimize Your Digital Front Door Strategy To Enhance The Care Journey

  February 26, 2020 | Arielle Trzcinski, Annalise Clayton

  Healthcare organizations (HCOs) invest heavily in the digital front door but fail to engage customers digitally. There's a disconnect between what customers want and need and what HCOs deliver,...

• Report Forrester Infographic: The State Of Digital Transformation In Financial Services, 2020

  February 18, 2020 | Oliwia Berdak, Luis Deya

  Financial services firms are still struggling to create and execute a coherent digital transformation strategy. Customer experience and revenue growth remain the top drivers for transformation, yet...

• Report Forrester Infographic: SaaS Faces Obstacles In Financial Services

  Financial Services Firms Are Reluctant To Nab Key Tech Opportunities

  February 13, 2020 | Jost Hoppermann

  Banks and other financial services firms have already used software-as-a-service (SaaS) for horizontal solutions like CRM and HR. However, SaaS in financial-services-specific (vertical) deployments...

• Report Forrester Infographic: Deliver Better Banking Experiences To Retain Indian Customers

  January 31, 2020 | Arnav Gupta

  In May 2019, Forrester surveyed 2,988 metropolitan Indian online adults to understand their expectations when interacting with Indian financial services firms. This report helps digital banking...

• Report Forrester Infographic: Tips From The Field For Modernizing Your Commerce Stack

  Landscape: The B2B eCommerce Playbook

  January 29, 2020 | Joe Cicman

  With the bar for digital experiences constantly rising, many firms need to reimagine and reinvent their eCommerce. But with unsupported platforms, colossal upgrade costs, and legacy restrictions,...

• Report Forrester Infographic: Lessons On Experience-Led Transformation

  Landscape: The Digital Experience Delivery Playbook

  January 6, 2020 | Ted Schadler

  In "The Forrester Wave™: Global Digital Experience Agencies, Q4 2019," we evaluated 14 agencies, consultancies, and tech service providers and spoke with 48 customer references. Almost one-quarter...

• Report Forrester Infographic: Big Data And Big Dollars Drive Mapping Innovation

  Unlocking The Potential Requires Open Mapping Platforms That Blend Location Data, Your Data, And Powerful Software In The Cloud

  December 12, 2019 | Ted Schadler

  Mapping is the power play hidden in plain sight; incumbents and startups alike are stockpiling massive amounts of data and innovation. But today's closed stacks and download-only data stand in the...

• Report Forrester Infographic: Manufacturing Firms Look Beyond Core IT For Digital Capabilities

  December 2, 2019 | Ashutosh Sharma

  In April and May of 2019, Forrester surveyed 450 leaders in various manufacturing disciplines across five countries in Asia Pacific to understand their priorities, barriers, and investments. We...

• Report Forrester Infographic: Connected Shoppers In Southeast Asia

  Retailers Must Deliver Consistent Experiences Throughout Customers’ Shopping Journey

  November 25, 2019 | Xiaofeng Wang

  Consumers in Southeast Asia (SEA) are connected and channel-agnostic. Retailers and brands must invest in digital strategies and omnichannel retail to provide consistent shopping experiences....

• Report Forrester Infographic: The 3D Connected Consumer In China

  Create A Portfolio Of Experiences That Maps To How Your Customers Connect

  October 1, 2019 | Xiaofeng Wang

  Three dimensions — devices, platforms, and channels — now define the degree to which consumers are connected; brands must serve their customers wherever they are in these complex ecosystems....

• Report Forrester Infographic: Banks Must Embrace Technology Innovation Or Go Out Of Business

  Forrester Revisits Predictions For Banking In 2023

  September 20, 2019 | Jost Hoppermann

  One of the more frequent questions Forrester receives from application development and delivery leaders in banking is, "How will banking look in the future?" In 2008, Forrester compiled various...

• Report Indian Banks: Deliver Better Experiences Or Risk Losing Customers

  September 19, 2019 | Arnav Gupta

  Forrester recently surveyed 2,988 metropolitan Indian online adults to understand what they expect when interacting with Indian financial services firms. This infographic helps digital leaders at...