Search Results

• Report The Forrester Wave™: Adobe Implementation Services, Q2 2020

  The 12 Providers That Matter Most And How They Stack Up

  June 25, 2020 | Xiaofeng Wang, Ted Schadler

  In our 24-criterion evaluation of Adobe implementation service providers, we identified the 12 most significant ones — Accenture, Adobe, Cognizant, Deloitte, Dentsu, HCL Technologies, IBM, ICF...

• Report The Forrester Wave™: Global SAP Services Providers, Q2 2020

  The 13 Providers That Matter Most And How They Stack Up

  May 13, 2020 | Amanda LeClair, Liz Herbert

  In our 28-criterion evaluation of global SAP services providers, we identified the 13 most significant ones — Accenture, Atos, Capgemini, Deloitte, EY, HCL Technologies, IBM, Infosys, NTT DATA,...

• Report Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

  Forrester's Overview Of 34 Insights-Driven BPO Providers

  February 14, 2020 | Leslie Joseph, Ian Jacobs

  You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and...

• Report Now Tech: Adobe Implementation Services, Q1 2020

  Forrester's Overview Of 24 Adobe Implementation Service Providers

  February 12, 2020 | Xiaofeng Wang, Ted Schadler

  You can use Adobe implementation services to navigate the complex and growing Adobe product set, implement faster based on industry specialization, and reinvent the business. But to realize these...

• Report Case Study: India's Income Tax Department Uses Blockchain To Simplify Tax Processes

  January 30, 2020 | Ashutosh Sharma

  Tax compliance is key to an economy, but most countries struggle with complex tax environments due to a multitude of stakeholders and labyrinthine policy evolution. To promote compliance, tax...

• Report Now Tech: Cybersecurity Consulting Services In Asia Pacific, Q4 2019

  Forrester's Overview Of 18 Cybersecurity Consulting Service Providers

  October 29, 2019 | Jinan Budge

  Security and risk (S&R) leaders can use cybersecurity consulting services to reduce the time to deliver security projects, accelerate the pace of innovation, and understand diverse business models...

• Report The Forrester Wave™: Application Modernization And Migration Services, Q3 2019

  The 14 Providers That Matter Most And How They Stack Up

  July 16, 2019 | Bill Martorelli

  In our 26-criterion evaluation of application modernization and migration services providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM...

• Report The Forrester Wave™: Microsoft Dynamics 365 Services, Q2 2019

  The 12 Providers That Matter Most And How They Stack Up

  May 21, 2019 | Leslie Joseph

  In our 23-criterion evaluation of Microsoft Dynamics 365 service providers, we identified the 12 most significant ones — Avanade, Cognizant, DXC Technology, HCL Technologies, Hitachi Solutions,...

• Report The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019

  The Eight Providers That Matter Most And How They Stack Up

  April 15, 2019 | Charles Betz, Will McKeon-White

  In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve...

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  Webinar Autonomous Testing Is Like Autonomous Driving: The AI Needs Human Assistance

  March 5, 2019 | Diego Lo Giudice

  Digital acceleration can't happen without better-quality software, and software testing matters more than ever for quality at speed. However, test automation lags, and growing complexity everywhere...

• Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

  Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers

  February 14, 2019 | Ian Jacobs, Laura Naparstek

  You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...

• Report The Forrester Wave™: Global Continuous Testing Service Providers, Q1 2019

  The Nine Providers That Matter Most And How They Stack Up

  January 23, 2019 | Diego Lo Giudice

  In our 29-criteria evaluation of global continuous testing (CT) services providers, we identified the nine most significant ones — Accenture, Capgemini, Cognizant Technology Solutions, DXC...