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• Report The Forrester Wave™: Agile Content Management Systems (CMSes), Q1 2021

  The 15 Providers That Matter Most And How They Stack Up

  February 22, 2021 | Nick Barber

  In our 26-criterion evaluation of content management system (CMS) providers, we identified the 15 most significant ones — Acquia, Adobe, Amplience, Automattic, Bloomreach, Contentful, Contentstack,...

• Report The Forrester Wave™: AI-Based Text Analytics Platforms (Document Focused), Q2 2020

  The Nine Providers That Matter Most And How They Stack Up

  June 17, 2020 | Boris Evelson

  In our 26-criterion evaluation of document-focused AI-based text analytics platforms, we identified the nine most significant ones — AntWorks, EPAM, Expert System, Google, IBM, Micro Focus,...

• Report The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020

  The Eight Providers That Matter Most And How They Stack Up

  June 17, 2020 | Boris Evelson

  In our 27-criterion evaluation of people-focused AI-based text analytics platforms, we identified the eight most significant ones — Clarabridge, EPAM, Expert System, Google, IBM, Micro Focus,...

• Report Now Tech: Agile Content Management Systems, Q1 2020

  Forrester's Overview Of 30 Agile CMS Providers

  February 27, 2020 | Nick Barber, Mark Grannan

  You can embrace Agile content management systems (CMSes) to drive content reuse, create content faster, make your practitioners happier, and ultimately, deliver more personalized experiences. But...

• Report Now Tech: Intranet Platforms, Q1 2020

  Forrester's Overview Of 21 Intranet Platform Providers

  February 19, 2020 | Cheryl McKinnon

  You can use intranet platforms to provide targeted and timely internal communications, curate content and make it more findable, and facilitate idea exchange and the harnessing of insights for...

• Report Now Tech: AI-Based Text Analytics Platforms, Q1 2020

  Forrester's Overview Of 30 AI-Based Text Analytics Platforms Providers

  February 3, 2020 | Boris Evelson

  You can use AI-based text analytics platforms to improve customer acquisition, service, and retention; manage governance and risk; and gain efficiencies with robotic process automation (RPA). But...

• Report Applying The Forrester Wave™: Enterprise BI Platforms, Q3 2019

  Extend Your Investment In An Enterprise BI Platform Beyond Just BI

  December 3, 2019 | Boris Evelson, John Rymer

  In July 2019, we published two Forrester Wave™ evaluations on enterprise business intelligence (BI) platforms — client-managed and vendor-managed. We used 19 criteria to evaluate 20 vendors across...

• Report The Forrester Wave™: Digital Asset Management For Customer Experience, Q4 2019

  The 14 Providers That Matter Most And How They Stack Up

  November 20, 2019 | Nick Barber

  In our 28-criterion evaluation of digital asset management (DAM) for customer experience providers, we identified the 14 most significant ones — Adobe, Aprimo, BrandMaker, Bynder, Canto, CELUM,...

• Report The Forrester Wave™: ECM Content Platforms, Q3 2019

  The 14 Providers That Matter Most And How They Stack Up

  July 24, 2019 | Cheryl McKinnon

  In our 26-criterion evaluation of enterprise content management (ECM) content platform providers, we identified the 14 most significant ones — Alfresco Software, Box, GRM Information Management,...

• Report The Forrester New Wave™: Cloud Content Platforms — Multitenant SaaS, Q3 2019

  The 13 Providers That Matter Most And How They Stack Up

  July 18, 2019 | Cheryl McKinnon

  In Forrester's evaluation of the emerging market for multitenant cloud content platforms, we identified the 13 most significant providers in the category — AODocs, Box, Citrix, Dropbox, Egnyte,...

• Report Now Tech: Digital Asset Management For Customer Experience, Q1 2019

  Forrester's Overview Of 33 Digital Asset Management Providers

  March 11, 2019 | Nick Barber

  You can use digital asset management (DAM) to reduce content recreation costs, increase operational efficiency, and improve rights management and compliance. But to realize these benefits, you'll...