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The Enterprise Collaboration Playbook For 2021
Gain A Competitive Advantage Through Enterprise Collaboration
Many collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and connects the...
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Bank Of Montreal Uses Employee Journey Maps To Link EX And CX
February 5, 2021
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Report Focus On Process, Technology, And Collaboration To Enhance Employee Enablement
Intermediate Level: The CX Transformation Playbook
February 5, 2021 | TJ KeittMost companies have started down the path of creating employee experiences that enable good customer experience (CX) delivery. Few, though, have moved beyond small troubleshooting efforts to more...
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Report Now Tech: Knowledge Management Solutions For Customer Service, Q3 2020
Forrester's Overview Of 22 Knowledge Management Providers
July 23, 2020 | Kate LeggettYou can use knowledge management (KM) solutions to empower customers and front-office workers with curated answers to common questions, drive customer satisfaction, and create lasting customer...
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Report Now Tech: Channel Onboarding, Q4 2019
Forrester's Overview Of 30 Channel Onboarding Providers
November 11, 2019 | Jay McBainYou can use channel onboarding to improve channel revenue as well as partner relationships and loyalty, which correlate to the long-term success of partnerships and require personalized education,...
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