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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: Real-Time Interaction Management, Q2 2017
Advanced Analytics And Cross-Channel Integration Are Fueling RTIM Adoption
June 6, 2017 | Rusty WarnerIn our 32-criteria evaluation of real-time interaction management (RTIM) providers, we identified the 12 most significant ones — Adobe, Emarsys, FICO, IBM, IgnitionOne, Infor, Pegasystems, Pitney...