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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report How To Build The Right Portfolio Of Customer Success Services
Customer Success Management Requires More Than Just A Handful Of Dedicated Success Managers
January 4, 2019 | TJ KeittCustomer success management (CSM) keeps clients of B2B businesses on the path to renewal. Customer success managers are the clients' guides in this process, but they are merely one component in the...
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Webinar The Forrester Wave: The Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012
September 10, 2012 | TJ KeittIn Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems,...
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Report The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012
August 16, 2012 | TJ KeittIn Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix...
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Webinar What's IT's Role In Mobile And Remote Working Programs?
February 24, 2012 | TJ KeittWith two-thirds of the North American and European workforce reporting that they work outside a corporate office at least occasionally each month, it's imperative that business leaders initiate...
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