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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Use Popular Third-Party Messaging Platforms For Customer Service
How To Borrow Moments To Serve Your Customers Where They Already Are
Customer service organizations are adapting to increasingly social and connected consumers seeking service in their preferred channel. Consumers have embraced platforms like Apple Business Chat...
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Report The Case For Asynchronous Messaging: Apple Business Chat, Messenger, WhatsApp
Just Supporting Web And Mobile Chat Is A Missed Opportunity
Consumers love messaging, at least when it comes to keeping in touch with friends and family. But brands have lagged in offering asynchronous messaging conversations with their customers. This...