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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Now Tech: Knowledge Management Solutions For Customer Service, Q3 2020
Forrester's Overview Of 22 Knowledge Management Providers
July 23, 2020 | Kate LeggettYou can use knowledge management (KM) solutions to empower customers and front-office workers with curated answers to common questions, drive customer satisfaction, and create lasting customer...
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Report Now Tech: Healthcare CRM, Q1 2020
Forrester's Overview Of 17 Healthcare CRM Providers
You can use healthcare CRM to attract, acquire, and retain customers; aggregate complex and disparate data sets; and provide insight to drive behavior change. But to realize these benefits, you'll...
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