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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Dynamic Ecosystems Require Dynamic Data Governance
November 16, 2018
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Data Governance Policies Span Top- And Bottom-Line Imperatives
November 16, 2018
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Report Customer Experience Demands Outcome-Oriented Data Governance
November 16, 2018 | Michele GoetzData governance programs often start with a burst of enthusiasm and then fade away. This creates peaks and valleys in an organization's ability to know its customers and engage relevantly with...
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Webinar Data Governance Disrupts The MDM Status Quo
November 14, 2014 | Michele GoetzOrganizations are looking to break down data silos, invest in big data, and better govern their data all to create better customer experiences, stay ahead on top of regulatory compliance and stay...
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Webinar The Forrester Wave™: Master Data Management Solutions, Q1 2014 — How The Top Five MDM Vendors Stack Up For Multiplatform
March 13, 2014 | Michele GoetzOrganizations are looking to break down data silos, invest in big data, and better govern their data all to create better customer experiences, stay on top of regulatory compliance, and stay...
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Webinar The Digital Customer Master: Know Your Customer, Know Your Business
December 19, 2013 | Michele GoetzSocial networks and mobile engagement are creating a landscape of customer experience opportunity, but it also comes with pitfalls. Low barriers of entry contribute to less data about who we engage...
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