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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Hong Kong Consumers Are More Connected Than Ever
March 19, 2020
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Shoppers In Southeast Asia Are Connected And Channel-Agnostic
November 25, 2019
Search Results
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Report Forrester Infographic: The 3D Connected Consumer In Hong Kong
Create A Portfolio Of Experiences That Maps To How Your Customers Connect
March 19, 2020 | Xiaofeng WangThree dimensions — devices, platforms, and channels — now define how connected consumers are, and brands must serve their customers wherever they are in these complex ecosystems. Digital business...
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Report Forrester Infographic: Connected Shoppers In Southeast Asia
Retailers Must Deliver Consistent Experiences Throughout Customers’ Shopping Journey
November 25, 2019 | Xiaofeng WangConsumers in Southeast Asia (SEA) are connected and channel-agnostic. Retailers and brands must invest in digital strategies and omnichannel retail to provide consistent shopping experiences....
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Report Forrester Infographic: The 3D Connected Consumer In China
Create A Portfolio Of Experiences That Maps To How Your Customers Connect
October 1, 2019 | Xiaofeng WangThree dimensions — devices, platforms, and channels — now define the degree to which consumers are connected; brands must serve their customers wherever they are in these complex ecosystems....