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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Understand Customer Expectations, Region By Region
April 9, 2021
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Search Results
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Report Brands: Gauge The Size Of Your Digital Commerce Prize
Assessing The Digital Commerce Opportunity For B2C Branded Manufacturers
April 9, 2021 | Michelle BeesonConsumer-facing brands need digital commerce, but their opportunities aren't equal. Some brands' digital commerce strategy will prioritize direct-to-consumer sales across their own digital...
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Report The France Retail Customer Experience Index, 2019
How French Retail Brands Earn Loyalty With The Quality Of Their Experience
How well do leading retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 retail brands that were analyzed as part of the...
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